Desktop Support Technician

View: 106

Update day: 21-04-2024

Location: Kolar Karnataka

Category: IT - Software

Industry: Staffing Recruiting

Position: Entry level

Job type: Full-time

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Job content

Job Roles Responsibilities

Installation, configuration, troubleshooting, uninstallation of OS and standard Office automation

applications.

Windows Operating system support for Win 7.1, SP1 Win 8.
Installation of standard software.
Installation of application clients on Desktops and Laptops.
Hardware and Software upgrade on end-user computing devices.
Configuration of printers, WI-FI, emails.
Managing disk/folder sharing and permission settings on desktops.
Identify the frequent problems and reporting SITEL about the generic solution.
Installation of Patch Updates using tool / Manual as per the frequency set by SITEL.
Prepare Maintain standard Operating Environment (SOE) with images for quick roll out.
SITEL will provide access to MS Lync or other custom tool to CMS engineers to aid remote support.
Voice Network need to have basic L1 knowledge, crimping, colour codes, troubleshooting techniques, etc.
Voice Resource should be able to configure desk phones (Avaya).

This job is provided by Shine.com

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