Dispatch Manager

Job content

A dispatch manager is responsible for overseeing the operations of a dispatch department within a company. Their primary role is to coordinate the timely and efficient delivery of goods or services to customers or clients. Here is a typical job description for a dispatch manager:

Responsibilities:

1. Manage and supervise a team of dispatchers, ensuring smooth day-to-day operations.

2. Assign and schedule deliveries or service appointments to drivers or field technicians.

3. Coordinate with other departments, such as logistics, warehouse, and customer service, to ensure timely and accurate order fulfillment.

4. Monitor and track the progress of deliveries or service appointments to ensure on-time performance.

5. Communicate with drivers or field technicians regarding routes, customer requirements, and any changes or delays.

6. Resolve any delivery or service-related issues, including customer complaints, in a professional and timely manner.

7. Maintain accurate records of delivery schedules, vehicle maintenance, and driver performance.

8. Ensure compliance with applicable laws, regulations, and company policies related to transportation and logistics.

9. Implement and improve processes and procedures to enhance the efficiency and effectiveness of the dispatch department.

10. Analyze data and generate reports on key performance indicators (KPIs) to assess department performance and identify areas for improvement.

Requirements:

1. Proven experience as a dispatch manager or in a similar logistics-related role.

2. Strong knowledge of dispatch operations, including routing, scheduling, and tracking systems.

3. Excellent organizational and multitasking skills to manage competing priorities and deadlines.

4. Effective communication and interpersonal skills to interact with drivers, customers, and internal teams.

5. Problem-solving and decision-making abilities to address operational challenges and resolve issues.

6. Proficiency in using transportation management software and other relevant tools.

7. Knowledge of applicable transportation laws and regulations.

8. Ability to work in a fast-paced and dynamic environment, adapting to changing circumstances.

9. Strong leadership qualities to motivate and guide the dispatch team.

10. Attention to detail and accuracy in maintaining records and generating reports.

Please note that this is a general job description, and specific requirements may vary depending on the industry and company.

Job Type: Full-time

Salary: ₹8,000.00 - ₹12,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Jammu City, Jammu and Kashmir: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 7889905500
Application Deadline: 16/07/2023
Expected Start Date: 18/07/2023