Cluster Manager Operations

Contenido de trabajo

Roles and Responsibilities

• Ensuring standardization of operations across centers and implementation of company SOPs • Ensuring operations are streamlined leading to best customer experience and enabling a motivating environment for staff across the network of dialysis units • Leading the center managers / center staff and guiding them to achieve operational excellence for their cluster of centers, counselling, coaching and giving feedback wherever required • Coach the center managers to seek and continuously develop knowledge • Monitor, review, evaluate and ensure all KPIs of the centers are met on on-going basis • Monitor, review performance & addressing deviations & causes for the same • Responsible for bottom line profitability and revenue generation of the centers • Ensuring adherence to quality standards at centers • Implementation of clinical and administrative protocols & procedures including monitoring and ensuring adherence to check lists submission by junior members • Ensuring optimum utilization and maintenance of facilities & services • Conducting spot operational audits during center visits • Review & audit center level expenditure regularly • Coordinating with business development team for new business opportunity • Implementing the performance appraisal plan for the staff, finalization of KRAs, evaluating & providing feedback • To ensure timely payments from the partners • Coordination with all the dept. to ensure smooth operations at the center • Demonstrate the ability to lead and manage a team across multiple centers • Demonstrates a brilliant commercial acumen • Excellent communications and coaching skills to engage and inspire colleagues • Ability to work independently and lead a team to achieve goals • Enabling the employees development by specifying their job competencies & through training. • To rationalizing expenditure through cost optimization with budgetary control and enhance profit margins. • To identify the underperforming centers and develop a business plan to address and manage issues effectively. • Effectively manage and review P&L of all the centers to optimize center profitability • To ensure that all centers adhere to compliance requirements in all areas of operational activity ,brand standards, company policies and procedures • Facilitate knowledge sharing and best practices • Conduct & organize marketing activity at the center & cluster level

Job Specification: • Qualification: Bachelors Degree; Masters Preferred MBA or relevant PG programs • Experience required: 2 to 3 years • Willingness to relocate within India or abroad, which could be temporary or permanent • Analytical and Self driven • Extremely effective in written and verbal communication of the English language • Travel 70% • Advanced knowledge of MS office applications