Customer Support Engineer

Ver: 106

Día de actualización: 06-05-2024

Ubicación: Kollam / Quilon Kerala Pathanamthitta

Categoría: Consultoría / Servicio al cliente Producción / Operación

Industria: BPO Call Centre

Posición: Associate/Senior Associate -(Technical)

Tipo de empleo: Full Time, Permanent

Experiencia: 1 - 6 years

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Contenido de trabajo

We are hiring technical support staff for ShopsApp (www.shopsapp.org).

Job Responsibilities:

Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analysing customer needs.
Prepares product or service reports by collecting and analysing customer information.
Contributes to team effort by accomplishing related results as needed.

Key skills

Qualifications

Job location

Remote or
Inventlabs Innovations, Kerala Startup Mission, Technopark, Thiruvananthapuram

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