Customer Support Representative - B2B SaaS (Work from Home)

☞ OnceHub

Ver: 108

Día de actualización: 30-05-2024

Ubicación: Jind Haryana

Categoría: Consultoría / Servicio al cliente IT - Software

Industria: IT Services IT Consulting

Posición: Associate

Tipo de empleo: Full-time

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Contenido de trabajo

Some Careers Open More (Global) Doors Than Others

OnceHub (www.oncehub.com) is an innovative and thriving software-as-a-service (SaaS) company that provides lead acceleration solutions to organizations worldwide.

We are a remote company spread across seven countries and five continents. Applying for this entry level position, you’ll work remotely from your home (in India) and report directly to one of our Customer Support Team Leads.

An ideal candidate should be a fast learner, independent and creative thinker, maintain the highest levels of transparency, and have excellent customer interaction skills. Working for us, you’ll have the opportunity to add customer support skills to your repertoire in a team-focused environment. As our company grows, so will your opportunities.

In This Role, You Will
  • Answer live chats and emails, providing support on a wide range of product topics
  • Act as a trusted adviser to help solve customer problems during all stages of the customer lifecycle
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new product features.
This is a full time salaried early evening/late night position. Your usual schedule would consist of 8.5 hour shifts but more time may be required depending on daily circumstances.

Monday - Friday, starting at 18:30 India Standard Time

To be successful in this role, you will need the following:
  • Located in and have work authorization in India
  • Bachelor’s degree is requested, however, a combination of education and experience may be considered
  • 1-3 years of Customer Success/Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • Native or fluent English speaker
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills
Apply because you want to…
  • Have the opportunity to work virtually in US market and compete with with best in class companies who are on the front line of innovation
  • Work in a modern SaaS, Product-led company
  • Work remotely from home, saving you commuting time and promoting work-life balance
  • Get exposure to working with stakeholders on a global level across different industries
  • Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
  • Join a fantastic organizational culture that places learning at the center of what we do
  • Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
  • Work in a multicultural environment.
If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV!
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Plazo: 14-07-2024

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