JC Enterprise SD&A Engineer

☞ Reliance Jio Infocomm Ltd.

Ver: 106

Día de actualización: 06-05-2024

Ubicación: Jind Haryana

Categoría: IT - Software

Industria: Telecom ISP

Posición: Technical Support Engineer

Tipo de empleo: Full Time, Permanent

Experiencia: 1 - 3 years

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Contenido de trabajo

  • Enterprise field Service Delivery ownership and customer side device
    Deployment (hardware and services) for delivering Enterprise services
    within SLA
  • Ownership of field L2 survey, Service delivery, customer material and
    resources required
  • Plan ensure all the necessary orders, teams tools availability
    for Installation and commissioning.
  • Lead and document a smooth implementation, Share the progress report
    to all concern stakeholders.
  • IC of the enterprise service delivery of Data / Voice links as per
    business requirement or customer order / Solutions agreed.
  • Handover to Operations post acceptance test procedure clearance with
    the customer after an end to end testing (as per ATP Document).
  • Daily activity monitoring and interaction with vendor partner teams
    for daily and weekly targets achievements.
  • Implementation and recording of the inventory details in the OSS
    process / systems.
  • Overall service delivery and deployment field activities monitoring
    tracking including Coordination with the Deployment, IP team for the successful completion of the installation and commissioning of the Demarc (L2 Switch) and CPE as per need
  • Daily activity monitoring and interaction with vendor partner teams
    for daily and weekly targets achievements. Also Identifying gaps against
    various milestones to improve efficiency of teams.
  • Facilitating field teams with all the necessary process and material support. Material Forecasting ( CPE / L2 Switch ), short shipments relevant mitigation plan.
  • Preparation of reports for weekly reviews.


Skills Competencies :

A. Core RIL Competencies:
i) Customer Focus
ii) Communication
iii) Managing Ambiguity
iv) Detail Orientation
v) Entrepreneurial Mindset

B. Business / Function-specific Competencies (Technical /Functional):
i) Project Management
ii) Telcom Network solution for enterprise customers

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Plazo: 20-06-2024

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