Manager - Academic Services and Administration

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Job Purpose :

Ensuring seamless functioning of course delivery process of ASA and maintaining the quality and ensuring timelines are met are the yardsticks of all activities related to the job for PGP program.

Overall responsibility to manage the courses in coordination with faculty and in-charge for functional development & implementation of any changes/updates to the Learning Management System (LMS), coordination with the course AA and audit work, manage international exchange course approvals on portal (iexchange database) and work on enhancement of the Exchange Portal, Constant checks on the Course lineup intranet portal and also responsible for timely updation of Salesforce database System. Manage the sync /async contents as a part of course requirements and ensure seamless functioning of course delivery in the Hybrid/online mode as and when needed.

Supervision of master class schedules for both campuses, manage the Best Teacher and AA Award of the Year Survey, generation of reports with accuracy, also responsible for course evaluation and work on annual report with high level of accuracy.

To provide administrative support for successful delivery of the Post Graduation Programme.

Job Outline :

Meticulous and timely functioning in the area of Course Management and

Coordination, under the supervision of HOD.

The incumbent should coordinate with Visiting Faculty & Resident Faculty to understand the course requirements and assure a seamless course delivery.

To manage and supervise reportees and provide guidance in procuring software, simulations, games and the copyright permissions for compiling the course packs and coordinating with faculty for Sync/async Content. S/He is responsible to handle any issues related to the courses, audit credit request, LMS Support, audit related work, atrium and salesforce system update.

Manage all exchange queries and obtain course approvals from faculty coordinators. Communicate the same to the students within the timelines. Manage the exchange portal for queries related to ASA.

Class scheduling for both campuses taking into account all the constraints.

Supervision of course evaluations collection.

Support and work on the annual report.

Effectively manage the requirements and changes as and when needed as per the mode of program delivery in-class to online /hybrid platform and vice versa.

Coordinate with academic affairs council and conduct the student survey for the best Teacher & AA of the year awards Suggest improvement areas and identify training needs.

S/He should work closely with academic associates to ensure the smooth delivery of the program.

Job Specification - Education/Skills/Experience :

MBA / Masters/PG Diploma from reputed university

Skills - Technical:MS Office, esp. MS XLS, Skillful handling of various software required for the functions

Behavioural:Interpersonal skills; teamwork; responsibility; quality Consciousness, Coordination skills, Communication skills, Attention to details, Negotiation skills, Presentation Skills, People management, Time management, Listening skills

Experience - 8 to 10 years

Job Interface :

Internal -Faculty

• Departments: Admissions, Alumni, LRC, SEAL, Finance, IT/AV, GRAF Office, Commercials & Operations
• Students

External -External Vendors (for workshops & other course related logistics)

• LMS vendors

Key Responsibilities and % Time Spent

Course requirements - 35%

Program Delivery and Class Schedule, International Exchange - 30%

Course Evaluations and annual reports - 15%

LMS (Learning Management System) , Salesforce Database - 10%

Data, Collaboration & Team Development - 10%

Total Time Spent on All Responsibilities - 100%

Key Result Area - Course requirements

Key Performance Indicator -Extend support to faculty in understanding their expectations and receive the course related information by following ISB policies

§ Maintaining the case database & flag overlaps

§ Procure copyright permissions/licenses for course material, software & simulations

§ Coordinating with faculty on bidding related information before opening the bidding rounds in each term

§ Ensure that academic associates are aligned with faculty expectations on class-room delivery

§ Coordinate with Bookstore & LRC to arrange the sufficient copies of required/recommended textbooks

§ Maintain PGP lineup on intranet portal

§ Check course outlines for compliance

§ Managing sync /async contents and coordination with faculty on the same.

§ Submission of timely data to the audit team as per the set timelines.

Measure -Timelines Given

Weightage -35%

Key Result Area - Program Delivery and Class Schedule, International Exchange

Key Performance Indicator- § Work with Area Course coordinators in conducting the Elective Info-sessions for the students

§ Support staff/alumni department in auditing/crediting the courses as per ISB policy

§ Faculty details page on atrium in coordination with Web Technical team in each term

§ Calculate Faculty contact hours in each term

§ Work with area faculty for international exchange course approvals

§ Supervise course related queries on ASAAssist.

§ Ensure seamless function of classes during the change in mode of delivery from in class to online or Hybrid mode

§ International exchange queries coordination with faculty and updating the final report on the iExhange portal and enhancement of database.

§ Oversee the Class Schedule for both campuses and day to day schedule adjustments if any and mange tutorials /extra sessions if any

Measure- Timelines given and Accuracy

Weightage- 30%

Key Result Area- Course Evaluations and annual reports

Key Performance Indicator - § Supervise in collecting the feedback from students in each term

Work on the annual reports with high precision.

Measure - As per timelines

Weightage - 15%

Key Result Area -LMS (Learning Management System), Salesforce Database

Key Performance Indicator- § Supervising on providing the LMS access to Faculty, AAs & Students

§ Handling queries on courses related activities on LMS

Updation of lineup data on the salesforce in line with the intranet portal (atrium)

Measure- As per timelines

Weightage- 10%

Key Result Area- Data management, Survey, Collaboration & Team Development

Key Performance Indicator - § Maintain data related to course outlines as audit requirement

§ Interact with IT, LRC, Alumni, FD, Commercials, SEAL, GRAF Office, Marketing, Operations departments & vendors to ensure the smooth delivery of courses

§ Faculty & AA of the Year: Execute student survey and collate data for identifying the faculty & academic associates of the year within the week specified

§ To manage and supervise direct reportees and provide guidance.

Provide feedback and suggest improvement areas. Identify training needs

Measure - As per timelines, Improved productivity of the team

Weightage- 10%

Any Other Significant Input -

There can be weekend and late evening working involved depending on the requirements.