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Process Associate
Ver: 107
Día de actualización: 30-05-2024
Categoría: Gerencia ejecutiva Producción / Operación
Industria: Legal Services
Posición: Entry level
Tipo de empleo: Full-time
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Contenido de trabajo
Elevate is recruiting a Process Associat e .You will be a part of User support group. This support group is the Single Point of Contact for the End Users to ensure an effective and timely resolution to issues/change requests.Specifically, you will
You might be the Right Person if you:
- are working with US clients
- are working in evening/night shifts
- are passionate about technology and keeping the systems and your knowledge updated
- are eager to work in a fast-paced dynamic environment for a quickly growing company
Responsibilities & Qualifications
Interacting and understanding the issues raised by the End Users and providing with the appropriate resolutions. The User Support Group executive triages the issue reported to ascertain the further course of action. If the issue involves the higher technical complexity, then routed to level 2 Support Group.
- Inbound emails/calls
- Identification of the issue
- Action as per the error reported
- Resolution provided via email/call
- Escalated if needed
- Ticket raised
- Follow up if required
- Excellent Communication Skills, both verbal and written
- Good knowledge of the MS Office Suite (Excel, PowerPoint, Outlook etc.)
- Working knowledge of Call Centre Operations, including SLAs, TATs and AHTs
- Analytical thought process and rational approach towards problem solving.
- Should have a logical bent of mind to analyze and resolve complex issues
- 2 to 3 years of experience
- Graduation in technical stream preferably Computers/IT
Elevate is the law company. We provide technology, consulting and services to legal departments and law firms. Our global team of engineers, lawyers, consultant and business experts extend, enable and amplify the resources and capabilities of legal departments and law firms.
We are owned and controlled by our management team. We have built solutions for over 100 corporations and 80 law firms. We are headquartered in the US and have presence globally in the UK, Australia, India, Philippines and Netherlands.
Elevate’s achievements and distinctions include:
- Winner of The American Lawyer Industry Awards Best Alternative Legal Service Provider of the Year 2019
- Winner of British Legal Awards Alternative Service Provider of the Year 2019
- Winner of IACCM Innovation and Excellence Awards 2019 - Outstanding Service Provider (Americas and Global)
- Ranked as a top Global Services Provider by Chambers & Partners five years in a row.
See more jobs at https://elevateservices.com/careers/
Follow us on social media
https://www.linkedin.com/company/elevate-services
https://twitter.com/ElevateServices
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Plazo: 14-07-2024
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