Product Support Specialist
☞ Fingent Global Solutions Pvt Ltd
Ver: 106
Día de actualización: 06-05-2024
Ubicación: Ernakulam / Kochi / Cochin Kerala
Categoría: IT - Software
Industria: IT Services & Consulting
Posición: Technical Support Engineer
Tipo de empleo: Full Time, Permanent
Experiencia: 1 - 4 years
Contenido de trabajo
Skill Set
- Good logical reasoning and analytical skills.
- Proficiency in English & Excellent communication skills
- Good understanding of computer systems, mobile devices, and other tech products.
- Customer-oriented and cool-tempered.
- Good interpersonal and customer care skills.
- A natural problem solver who is good at diagnosing/debugging issues.
- Able to work in a team as well as independently based on the requirement.
- Capable of multitasking and coordinating with multiple teams to fulfill client requirements.
- Tech-savvy with working knowledge of Windows & Linux OS platforms, databases, and remote control is a plus.
- Natural affinity towards Development and IT Infra & DevOps is a plus
- Prior customer support or Application support experience is a plus (Understand the end to end flow of a product/service and provide support to the clients who are consuming/facing issues with the product/service).
- Willing to work in Night Shifts.
Roles and Responsibilities
- Continuously expand knowledge of our product line
- Always deliver exceptional customer service
- Answer all questions and address all concerns that the customer may have
- Help customers determine which product is the right choice for them
- Demonstrate product functionality accurately and completely
- Accurately communicate all technical specifications
- Work cooperatively with the rest of the team
- Seek self-improvement through mentoring and coaching from senior team members
- Provide coaching and mentorship to junior team members
- Always remain in compliance with company guidelines
- Log all customer contacts including contact information for follow up
- Follow up with potential customers
- Monitor and report issues raised by the clients to the concerned teams and make sure it is resolved in a timely manner
- Follow the documentation requirements followed by the team accurately and systematically
- Make sure SLAs are always met
Plazo: 20-06-2024
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