Senior Process Specialist

☞ Elevate

Ver: 104

Día de actualización: 30-05-2024

Ubicación: Palwal Haryana

Categoría: Gerencia ejecutiva Producción / Operación

Industria: Legal Services

Posición: Associate

Tipo de empleo: Full-time

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Contenido de trabajo

Elevate is recruiting a Seni or Process Specialist.You will be a part of User support group. This support group is the Single Point of Contact for the End Users to ensure an effective and timely resolution to issues/change requests.

Skills For Success

Responsibilities & Qualifications

You might be the Right Person if you:

  • are working with US clients
  • are working in evening/night shifts
  • are passionate about technology and keeping the systems and your knowledge updated
  • are eager to work in a fast-paced dynamic environment for a quickly growing compan

Specifically, you will be:

Interacting and understanding the issues raised by the End Users and providing with the appropriate resolutions

The User Support Group executive triages the issue reported to ascertain the further course of action. If the issue involves the higher technical complexity, then routed to level 2 Support Group

  • Inbound emails/calls
  • Identification of the issue
  • Action as per the error reported
  • Resolution provided via email/call
  • Escalated if needed
  • Ticket raised
  • Follow up if required

Technical skills:

  • Excellent Communication Skills, both verbal and written
  • Good knowledge of the MS Office Suite (Excel, PowerPoint, Outlook etc.)
  • Working knowledge of Call Centre Operations, including SLAs, TATs and AHTs
  • Analytical thought process and rational approach towards problem solving.
  • Should have a logical bent of mind to analyze and resolve complex issues

Experience:

  • 5+ years of experience

Qualification:

  • Graduation in technical stream preferably Computers/IT

Company Information

Elevate is the law company . We provide technology, consulting and services to legal departments and law firms. Our global team of engineers, lawyers, consultant, and business experts extend, enable and amplify the resources and capabilities of legal departments and law firms.

We are owned and controlled by our management team. We have built solutions for over 100 corporations and 80 law firms. We are headquartered in the US and have presence globally in the UK, Australia, India, Philippines and Netherlands.

Elevate’ s achievements and distinctions include:

  • Winner of The American Lawyer Industry Awards Best Alternative Legal Service Provider of the Year 2019
  • Winner of British Legal Awards Alternative Service Provider of the Year 2019
  • Winner of IACCM Innovation and Excellence Awards 2019 - Outstanding Service Provider (Americas and Global)
  • Ranked as a top Global Services Provider by Chambers & Partners five years in a row.

Learn more at https://elevateservices.com

See more jobs at https://elevateservices.com/careers/

Follow us on social media

https://www.linkedin.com/company/elevate-services

https://twitter.com/ElevateServices
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Plazo: 14-07-2024

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