Software support executive (Ed-Tech company)

Contenido de trabajo

WE ARE HIRING. APPLY AT- hr@vridhee.com

Company Profile-Vridhee Innovations Pvt. Ltd is India’s first multi-lingual social learning platform powered by Deeptech adaptive algorithms, Large Language Models (LLMs), and community to make education more inclusive, affordable, equitable, and accessible to all sections of society.

Location-Bhubaneswar

Experience – 2 to 3 years.

Job Description:

Position Overview:

The Ed Tech ERP and LMS Support Executive is a vital member of the customer support team, responsible for providing technical assistance and guidance to educational institutions and end-users utilizing the ERP (Enterprise Resource Planning) solutions and LMS. This role involves troubleshooting, resolving issues, and ensuring that clients receive the necessary support to maximize the value of their ERP systems.

Key Responsibilities:

Qualifications:

• Bachelor’s degree in computer science, information technology, or a related field (or equivalent experience).
• Proven experience in technical support, preferably in the education technology sector or with ERP systems.
• Strong technical aptitude and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Patience and ability to explain technical concepts to non-technical users.
• Familiarity with ERP systems and their functionalities.
• Proficiency in using support ticketing systems and CRM software.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.
• Willingness to stay updated on new features and updates to the ERP system.

Additional Information:

The Software support executive (Ed-Tech company) plays a critical role in ensuring that educational institutions have a positive experience with their ERP systems. This position offers an opportunity to work closely with clients, provide technical solutions, and contribute to the success of education technology implementations.

The role may require occasional travel to client sites and flexible working hours to accommodate client needs, including after-hours support for critical issues. It offers a competitive salary, opportunities for professional development, and a collaborative work environment focused on customer satisfaction.