Team Leader

☞ T & A Solutions

Ver: 102

Día de actualización: 06-05-2024

Ubicación: Panchkula Haryana

Categoría: Consultoría / Servicio al cliente Producción / Operación

Industria: Recruitment Staffing

Posición: Team Leader -(NonTechnical)

Tipo de empleo: Full Time, Permanent

Experiencia: 2 - 5 years

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Contenido de trabajo

Eligibility:

Graduate from any stream

Good Comm. Skills.

Min 2 year of Exp. as TL from Outbound(Cards/Insurance) process.

Good analytical skills in English

Time Management

Ability to work under pressure and promote a healthy team environment.

Roles Responsibilities:

Manage a large and diverse team of CSAs working towards pre-defined targets

Responsible for maintaining discipline and absenteeism of team on the floor

Responsible for staff retention within the team

Ensure prompt and accurate service and achievement of targets

To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively efficiently

To identify training / coaching needs of the team members and provide the same to the Manager

To assist new members of the team by updating knowledge bridge process gaps

Be directly responsible towards fostering the development of team by motivating them

To ensure team achieve productivity and quality roster adherence

Ensure the professional and ethical conduct of team members

Accountable for smooth flow of operations

Coordination between Managers and Team Members

Abide by companies and clients Information Security policies.

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Plazo: 20-06-2024

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