Technical Associate - Service desk

☞ Genpact

Ver: 106

Día de actualización: 23-04-2024

Ubicación: Hyderabad / Secunderabad Telangana

Categoría: Tecnologías de la información Gerencia ejecutiva IT - Hardware / Redes Servicio / Limpiador / Sirvientas PG / PB / Recepción Evento

Industria: Information Technology

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Contenido de trabajo

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one that we are looking for?

Inviting applications for the role ofProcess Associate – L1

Responsibilities


    Level 1 support services. Must have experience in Technical/Service desk support

    Strong customer service orientation

    Proven ability to handle multiple tasks with little to no forewarning

    Demonstrated ability to react quickly, lead and perform exceptionally during critical/catastrophic events

    Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively

    Document & add new issues/solutions to Knowledge Management Repository

    Use of soft skills - Listen, Emotional intelligence, Courtesy etc.

    Utilize professional techniques to retain & delight customers.

    Provide quality service & resolve concerns efficiently & professionally

    Above all, take full ownership of the Incident from Creation to Closure


Qualifications we seek in you!

Minimum qualifications

    Graduate in any stream


Preferred qualification


Customer management, Team management, Good Interpersonal and Communication skills, Detail Oriented, Problem solving and Analytical ability, Reasoning skills, Work Under Stress in multiple time zones.

    Solid grasp and hands-on experience in Access Management

    Ability to multi-task, manage time and follow through with assignments

    Should be adherent to process defined workflows

    Good experience in knowledge management

    Should have understanding of below Technical Skills:

    Basic Networking

    Win NT/2000

    MS Office 2007, 2010

    IE6 & IE8

    OS - WinXP, Win7, Win 10

    Outlook 2007, 2010, 2016

    PC/Laptop/Handheld/Printers


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.


JobTechnical Associate

Primary LocationIndia-Hyderabad

Education LevelBachelor’s / Graduation / Equivalent

Job PostingFeb 16, 2022, 8:00:33 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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Plazo: 07-06-2024

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