Technical Support Engineer

Contenido de trabajo

Roles and Responsibilities

About us - FarEye

FarEye is a machine-learning logistics Saas Platform for predictive visibility based on platform for businesses to execute, track, collaborate, predict and optimize the movement of goods.

The platform empowers global leaders like DHL, Walmart, Amway, Wayfair, Hilti, Tata Steel, Blue Dart and many more with efficiency and operational intelligence to achieve growth, happier customers and higher margins.

Since 2013, FarEye has matured into a well-acknowledged player facilitating 10+ million transactions per day across 20+ countries for more than 150+ customers. We have received 10+ Gartner mentions & 30+ awards.

ROLE

As a Technical Engineer at FarEye, its a great opportunity for candidates with a strong troubleshooting approach and technical background to work in a rapidly growing, fast paced environment. The FarEye Technical Support team assists clients, partners and employees in troubleshooting issues related to our products and building satisfaction over time.

Job Description

• Must have provided customer support via telephone, and portal to customer service issues including account management, & Technical Support issues such as troubleshooting download, configuration of the product and Installation issues (NA for fresher) • Must be comfortable in working 24x7 shift environment
• Basic familiarity with the SDLC and software development
• Knowledge of basic internet connectivity and browser troubleshooting
• Must be a graduate, preferably B. Tech
• Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems to all audiences including non-technical
• Should have good working knowledge of Microsoft Office
• Understands Complex/ Configurable IT Software Products
• Ability to Work with internal teams to obtain an in-depth understanding of the product

We would love to meet you if you have:

• Track record of high achievement, exceeding goals
• Start-up experience
• You are a fresher or have relevant experience in Technical support domain • Have ability to analyse critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues
• Good Customer Service Skills
• Knowledge of solving internet, software application and browser issues
• Comfortable operating in a highly dynamic and at times, ambiguous environment.

Key skill set

• Intellectual Curiosity - Have an innate desire to learn and understand concepts and ask thoughtful questions.
• Commitment - A consistent drive to achieve your personal and professional goals.
• Coachability - You are humble, acknowledge your strengths and weaknesses and take feedback well. You are able to self-diagnose and translate that diagnosis into an actionable solution.
• Prior success - Track record of high achievement.
• Intelligence + critical thinking - You find and synthesize information, apply logic to problems and quickly analyse to provide a recommendation.
• Strong communication skills - Effectively and concisely communicate with, motivate and inspire prospects.

• Candidates should be comfortable with 24*7 working shift environment
• Candidate should have a basic knowledge in JAVA and SDLC

Desired Candidate Profile

Experience required - 0 to 4 Years

Perks and Benefits

5 days working.

Salary up to - 4,00,000 Per annum