Facilities Lead

This exciting role is responsible for end to end recruitment for the Business. You will collaborate with Hiring Managers on a regular basis and proactively identify future hiring needs. You’ll also work closely with HR Business Partners to facilitate mobility within the organisation.

You’ll possess a strong understanding of recruitment operations. Prior experience and demonstrated capability in sourcing, candidate management and stakeholder management are important. Having a track record of delivering complex/niche hiring is advantageous. We’re after a people person that’s confident and skilled at coaching and influencing at all levels on all matters related to recruitment.

What you’ll be doing

Operational Management

• Responsibility for the day-to-day management of the FM operations
• Manage the provision of all facilities management services to ensure maximisation of all building environments which enhance business performance, customer engagement and customer service.
• Ensure that Experian has value engineered, leading edge solutions, commensurate with the needs of its business.
• Identifies and understand Experian’s specific key drivers and develops solutions for success, leveraging supplier capabilities and USP’s (e.g. cost, sector experience, coverage, energy).
• Supervises the activities of others to meet deadlines and quality standards taking account of impact outside area of responsibility.
• Focus of work on the completion of a set of related tasks for a section or service with the ability to accommodate new tasks.
• Delivers activities to support operational objectives for the role.
• To champion a safe working environment.
• Supports delivery of Health and Safety policy and standards.
• Ensure compliance with all defined internal procedures and legal requirements
• The ability to understand specific Client requirements/regulations and solve issues in a manner that will not put their products or people at risk because of our works.

Vendor Management

• Day-to-day management of all vendors, including; self-performed activities and 3rd party suppliers
• Ensure that all vendors are performing and comply with agreed SLA’s/KPI’s of the Contract
• Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
• Ensure contractual commitments are met in accordance with agreed SLA’s, other commitments within the contract documentation and assessed performance standards.

People management

• Conduct staff appraisals, where necessary, setting clear and concise objectives that benefit the individual and business needs identifying any training needs
• Sets clear staff objectives and strategies to ensure Experian receive consistent first-class delivery of service

Leadership

• Providing leadership, management and development of the defined contract to ensure financial and operational commitments are met and exceeded
• Lead the team in all aspects of commercial and operational performance and delivery.
• Responsible for developing ideas and processes to meet FM goals.

Business relationship

• To focus on connecting FM’s needs with the company’s strategic plans and solutions.
• Attending site/team meetings/Workers Council meetings, providing input and update as appropriate
• Establishes and maintains a positive rapport between clients and the company.
• Responsibility for customer service and compliance with the service delivery objectives along with the senior level business point of contact for escalated issues and ensure timely resolution and response.
• Interacts with client or users around specific work efforts and deliverables.
• Operating Environment, Framework & Boundaries:
• This role requires the individual to operate in an environment and framework that will ultimately maximise the efficiency and benefit to Experian. They will be required to operate within the demands of the business whilst exceeding expectations and contributions.
  

More about you

• Degree level qualified plus relevant local professional qualification.
• Can demonstrate strong careers and successes in large complex, organisation in either Facilities Management / High end Customer Service
• Comprehensive understanding of FM operational processes.
• Expertise in the FM/operational field with strong services background and ability to operate and interact with key stakeholders.
• Thorough understanding of contracts and negotiation relative to the FM environment.
• Comprehensive knowledge of facilities management, maintenance and high-end customer service/engagement.
• Good verbal and written communication skills are required; proactive communication skills are a requisite in establishing and maintaining customer confidence.
• Proficiency in establishing and building relationships to meet the departmental goals of the Organisation