Area Business Head - Banca Assurance - Life Insurance

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Roles and Responsibilities

AREA BUSINESS HEAD RESPONSIBILITIES

Job Responsibilities:

Planning

Undertake planning for achieving sales targets for the cluster

Develop sales targets for the branches within the cluster

Ensure monitoring and analysis of performance of each branch in the cluster against identified targets

Strengthen relationship with SMS/RLEs of the partner banks

Manage & enhance relationship with the SMS/RLEs of the partner banks

Engage all the employees of the bank branches in insurance sales

Maintain clear communication with the Branch Managers of the partner banks

Manage & enhance relationship with internal stake holders

Sales growth and cost management

Ensure achievement of sales targets for the cluster

Ensure successful launch of new products and marketing promotional campaigns within the Cluster

Review monthly sales targets and performance of Business Development Managers and discuss with Business development mangers on backlog, customer feedback, and other insights from field force

Effectively manage overheads and thus ensure reduction of cost of operations for the cluster

Business drive

Liaise with Bank regional team for insurance penetration to loans. Conducting meeting, update, reviews required for loan coverage business

Regular insurance penetration track, update to Bank teams and IndiaFirst regional team.

Product champion

Overseeing training requirements in region/zones mapped to increase mindshare at relevant units

Increase visibility at Bank loan centres and regional offices.

Promoting RnR for channel partner and internal employees to boost insurance penetration to retail loans.

Relationship Management

To engage an open and trusting relationship with the Branch Managers/officers/staff

Engage the employees of the bank branches in regular discussions to transfer knowledge about insurance, JV Company’s product offerings and understand their issues/ concerns about selling insurance (if any)

Customer satisfaction and retention

Monitor satisfaction of the clusters customers through a customer satisfaction index based on parameters such as customer complaints

People Management

Develop the recruitment and training plan for the Business Development Managers in line with the overall recruitment & training plan and ensure recruitment and training of the team as per the plan

Resolve any issues related to the Business Development managers

Ensure Business Development Manager meet their training requirements

Ensure employee satisfaction and motivation KEY

PERFORMANCE INDICATORS

QUALITATIVE

Relationship with SME & RLEs

Training Business Development Managers

Achieving sales targets or the regions mapped

Team management

Activate loan centres and regions for Insurance penetration in loans

Arranging training programs for bank credit officers in the region on products and process

QUANTITATIVE

Cluster’s Sales Target achievement

Cluster’s profitability achievement

Cluster’s Sales force productivity

Cluster’s Branch productivity