At Your Service-Front Office

☞ Courtyard by Marriott

Vue: 101

Jour de mise à jour: 28-05-2024

Localisation: Trivandrum Kerala

Catégorie: Conseil / Service client IT - Logiciel

Industrie: Food Beverage Services Travel Arrangements Hospitality

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

Posting Date Feb 07, 2022Job Number 22015840Job Category Rooms & Guest Services OperationsLocation Courtyard Trivandrum Hotels, Chakkai-Kazhakootam bypass, Kuzhivila Junction, Trivandrum, Kerala, India VIEW ON MAPBrand Courtyard by MarriottSchedule Full-TimeRelocation? NPosition Type Non-ManagementLocated Remotely? NWith more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you’ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.Position SummaryAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Date limite: 12-07-2024

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