BAU - T13 - D Level Benefits You (Workforce Health Mobile App) - Vendor Pipeline role

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Mercer Marsh Benefits You (Health Operations)

Mercer Marsh Benefits You (Health Operations) is seeking candidates for the following position based in the Noida office

What can you expect?

We are looking to hire a Senior Analyst – Vendor Pipeline cum Ops support in the

Mercer Marsh Benefits You (Health Operations) team. This is an individual contributor role.

MMB Benefits You - A Mobile App is built on Mercer’s global mobile platform that helps the user manage their physical, mental, social, and financial wellbeing by optimizing the use of their non-insured benefits and utilizing curated point solutions to improve their health and wellbeing

What is in it for you?

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)
  
  

We will count on you for:

• Collect third party vendor information and record in a database system.
• Collaborate with the onshore team to align on the fields to include in the database and how the information needs to be presented for the various use cases including initial vendor screening, detailed due diligence and vendor summaries for consulting projects
• Collaborate with the onshore team to set up processes and checklists for vendor screening and evaluation
• Conduct market scan for local / regional / global vendors including accessing new sources e.g. on PE investment in start ups
• Administrative tasks: reset passwords, basic quality checks, advanced quality checks, reporting (utilization metrics, vendor distribution list, vendor-solution listing)
• Inbox management: invite vendors to participate, answer vendor questions, answer consultant questions
• Premium package management: reporting/notifications of package expiration (30/60/90 days), tracking of completion of activities in scope
• After alignment with the onshore team, do the initial reach out to vendor contacts through details available on vendor websites, LinkedIn etc.
• Liaise with vendors to set up initial vendor screening meetings, including setting of agenda and summary of key findings to guide the Go / No Go decision making by the onshore team
• Project manage vendor communication including inviting vendor to enter information in the database, through out a RFI/ RFP process
• Communicate with vendors to gather and/or clarify information
• Prepare vendor assessment against the evaluation criteria
• Create supporting materials as needed to enable the MMC due diligence review of the vendors
• Coordinating with internal MMC stakeholders to get approvals including triaging any comments received to the respective parties to reach closure of issues raised
• Prepare reporting including global well-being vendor landscape, database utilization metrics and revenue tracking (where applicable)
• Engage with vendors on a regular basis to keep the database updated and content refreshed.
• Communication with onshore team to review progress, manage ramp-ups and ongoing transitions
• Periodical Service Level Agreements (SLAs) monitoring and discussion with the stakeholders
• Manage relationship with onshore Business Process Owners and senior management
• Responsible for driving Process Improvements
  
  

Note: Applicants should be flexible working in shifts

What you need to have:

Knowledge

& Skills:

• Strong written and verbal communication in English
• Ability to multitask, manage multiple priorities and work in a rapidly changing and dynamic environment, ensuring standards and deadlines are met and keeping others informed and up-to-date
• Ability to work as part of a team and build strong working relationships with peers
• Exceptional interpersonal, organizational, business communication, and time management skills
• Strong working knowledge of MS Office in particular Excel, Smart Sheets and PowerPoint. Proficiency in VBA coding is preferred
  
  

Education:

• Graduate (any stream)
  
  

Eligibility:

• Minimum 6 plus years’ experience in service industry
  
  

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively
  
  

About Mercer

At Mercer, we are a global force of around 25000+ unique individuals working together to make a difference in the lives of more than 115 million people every day by advancing their health, wealth

and careers.

We’re in the business of creating more secure and rewarding futures for our clients and their employees — For more than 80 years, we’ve turned our insights into actions; Be it designing affordable health plans, or assuring income for retirement, or aligning workers with workforce needs, we’ve been united in our mission of enabling people around the globe to live, work, and retire well.

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