Collections Analyst

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

Zuora’s Collections team acts as the gatekeepers of cash and owns our receivables portfolio. Our execution is critical to achieving our free cash flow forecast. We also have the unique experience of using our own software to manage contracts, subscriptions and turn them into cash.

WHAT YOU’LL ACHIEVE

• Responsible for Collections for an assigned receivables portfolio
• Communicate directly with our customers via email and telephone
• Partner with internal business groups in Sales, Legal, Customer Support, and Professional Services regarding open receivable balances to drive resolution on slow paying accounts
• Forecast cash collections throughout the quarter
• Regular reporting of aged receivables, timing of expected payments, and next steps to resolve disputes
• Actively coordinate and collaborate with the Billing team to resolve invoicing issues, improve processes, and increase the effectiveness of the billing-to-cash cycle

WHAT YOU’LL NEED TO BE SUCCESSFUL

• Tenacity -Committed to achieving our corporate objectives consistently and delivering on our stated goals. Acting with a high degree of integrity and dedication
• 2+ years of direct collections experience, preferably in a software/technology environment
• Excellent communication skills, both oral and written
• A keen ability to resolve problems with customer accounts directly with the customer or through assistance from other internal teams
• The ability to identify process and system issues, propose solutions for improving them, and effectively communicating them to the impacted teams
• Familiarity with typical ERP systems, Zuora, NetSuite, and Salesforce.com a plus
• A working knowledge of standard computer based applications: Word, Excel, Google docs, etc.
• Able to work under pressure and successfully meet month end deadlines and exceed our quarter end targets

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200+ ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

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