Customer Program Manager

Why Ericsson?

Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018. Ericsson is committed to rapidly applying these standards to our technology development. Ericsson is a technology leader in 5G. Pioneering customers select us as their 5G partner and we are first with commercial live networks in four continents. This includes multiple operators in both the US and South Korea, as well as in Switzerland, Australia and UAE. We have publicly announced commercial 5G deals with more than 20 named operator customers. In India, we are known for delivering “World-First” projects for India’s largest and most renowned telecommunications carriers.

Location: Gurgaon

Key Skills: Ability to handle multiple projects, PS Core, Cs Core Experience, Line Management Experience.

Our Exciting Opportunity!

Exciting opportunity for Customer Project Manager! To lead assigned customer projects securing that project goals are met, customer’s expectations are fulfilled, and that the customer relation is handled in the best possible way within the scope of the contract.

Job Responsibilities:

• You will establish the project plan baseline: define project scope, secure the vital resources and plans and supervise all activities
• Drive project execution: track project activities, supervise and handle changes, clashes, and critical issues
• Handle customer and partner engagement: lead customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
• Handle project finance: ensure financial system monitoring
• Develop the business: participate in contract preparation and to pre-sales meeting
• Develop the CPM field: simplify processes, methods, and tools with creative ideas

Key Qualifications:

• Demonstrated ability: Core, Paco, PS Core, CS Core
• Financial Acuity & Analytics Skills
• PMI certifications - The CPM is encouraged to be certified on the job stage that she/he holds
• Project sales process and Contract management
• 3rd pp suppliers management experience
• Business Understanding, Consultative Selling Skills
• Customer and Market Insight
• Negotiation, Persuading & influencing Skills
• Excellent communication skills

We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021.Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

What’s in it for you?

Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson India Limited has been Great Place to Work - Certified™ in 2020.

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.