Customer Service Manager

☞ Perstorp Group

Vue: 106

Jour de mise à jour: 06-05-2024

Localisation: Mumbai Maharashtra

Catégorie: Autre Conseil / Service client

Industrie:

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le contenu du travail

Customer Service Manager – Global Documentation Team (Mumbai)
Position Title: Customer Service Manager
Department: Customer Service, Sales & Business Management Group

Immediate Superior: CS Director - APAC

Job Type: Full time/Regular

Pay Type: Salary

Work Location: Mumbai, India

Responsibilities:
Managing global export documents handling with quality, accuracy and with best lead time

To ensure export documents are prepared and sent to customers on time

To Lead, motivate and develop documentation team members

To ensure continuous improvement in documentation process and trouble shooting skills

Lead and own the overall export documents handling process for global customers as a part of O2C process in customer service management and lead a team of experienced professionals.

Implement customer requirements for documents

Lead and participate in improvement projects within customer service and/or by working with other functions

Coach and motivate team members, Setup Team goal and individual goal,

Lead hiring of personnel as per need for Documents handling

Drive competence development of team members

Communicate and cooperate with other departments on changes and issues resolution

Collaborate with IT team for digitalization and data integrity and security

Back-up plans for documents handling during absence and approved leave of team members

50% team management and 50% documents handling

Education, Experience and Knowledge:
Graduate with PG Diploma in Export and Import Management or MBA (Supply Chain or International Trade).

10-12 years experience in customer service functions in reputed organizations preferably in European MNC with last 3-4 years leading and managing a team of 4-5 persons in customer service.

Knowledge about export order fulfilment, international trading and Supply Chain.

Knowledge about export and import documents in global trade with experience of leading a team.

Leadership qualities for leading and driving an experienced professional team

Knowledge of Bill of lading or other transport documents in global trade and its checking and approval

Good knowledge in global trade, Trade Agreements, Origin rules, Trade Blocks, Tariff and non-tariff measures

Incoterms and payment terms including Letter of Credits and associated banking rules and preparing documents for negotiation under L/C and banking process.

Competencies:
Leadership for leading a team of experienced professionals

Executing for result – Accountable for driving and delivering high performance of documents handling team with high quality & accuracy.

Leading change – Ability to lead/adopt change in a positive way, building the culture around continuous improvement with customer focus

Excellent ability in verbal and written English communication

Authority: As Applicable
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Date limite: 20-06-2024

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