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Fleet Manager
Vue: 109
Jour de mise à jour: 11-05-2024
Localisation: Madurai Tamil Nadu
Catégorie: Direction Production/Opération
Industrie: Consumer Services
Niveau: Mid-Senior level
Type d’emploi: Full-time
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le contenu du travail
Roles and Responsibilities:- Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
- Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
- Improve and maintain promised delivery times for better customer experience.
- Conduct classroom/field training at an individual level for better customer experience.
- Conduct regular field audits for better compliance among Pickup and Delivery Partners.
- Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
- Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
- Ensure excellent customer experience by solving order level escalations.
- Support Pickup and Delivery Partners during emergencies and exigencies.
- Prior experience in process design and operations implementation. 2-3 years of experience in managing blue collar workers.
- Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
- Should know local geographical area knowledge and should be able to converse in local languages
- The candidate should have an entrepreneurial attitude / should be a go-getter
- Must have attention to detail and critically think through to resolve problems.
- Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred.
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Date limite: 25-06-2024
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