Lead Analyst

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Function Description

Global Commercial Services (GCS) accounts for nearly 50% of American Express’ card spend. GCS continues to be a fast-growing business within American Express with the key objectives of accelerating growth, increasing profitability, and enhancing product value propositions to meet client needs. The Commercial Insights India team within GCS is instrumental in driving these objectives by providing actionable data driven insights and consultative solutions to sales, account development and clients across the globe. The role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment.

Commercial Insights team works with Global and Large clients to provide Insights & analytical products to optimize their travel programs. Team is responsible for providing deep, actionable insights to clients by leveraging the power of American Express’ Integrated Network data, as well as data from airlines, expense management systems, hotels, travel management companies, etc. The key focus of the insights is to help clients drive savings, improve Policy compliance, and identify opportunities to earn more financial incentives. We do this by working in close partnership with the Account Development teams and in direct contact with the clients, who are predominantly from Procurements, Finance and Corporate Risk profile. This function is a unique differentiator of the value-proposition that American Express delivers to its clients.

Developing these scalable solutions will help GCS sales, ADs and senior leadership drive client engagement and elevate relationships with key decision makers across the portfolio.

Purpose of the Role

Develop, design & deploy insights products for commercial clients providing insights and actionable recommendations to optimize their travel and expense programs. Drive efficiency and scale via automated utilities & solutions that can drive scale and enable deeper penetration of insights products to meet customer needs.

Individual is preferred to bring and build T&E domain expertise, industry, and business trends that’s helpful in consultative discussion with key client personas.

Key Responsibilities

• Enable data driven actionable insights for Sales/AD & clients to enable growth and retention
• Conduct prototyping of insights products and services based on client needs using tools like HIVE, Python, SQL, VBA
• Conceptualize and develop scalable client facing insights solutions, including feeding into digital roadmap
• Strengthen solution algorithms to make them industry-leading insights products for American Express through internal and external research
• Leverage advanced analytics algorithms to drive innovative solutions
• Partner with technology to put offline products to scalable digital roadmap, manage end to end delivery plan and associated risk. Plan and drive the PI delivery schedule
• Conceptual thinking skills and ability to identify and implement technical solutions to achieve process automation and improve individual and group’s productivity
• Successfully engage in multiple initiatives linked to big bets or team strategy, lead or support ongoing projects and provide consultative expertise focused on win-win solutions
• Provide thought leadership, E2E and strategic perspective in driving initiatives, challenging Status quo, driving innovation, and addressing evolving customer’s needs.
• Act as a Subject matter expert /domain expert in T&E/B2B industry - Responsible for driving continuous improvements in our insights products as well as creating new products by leveraging expertise.

Critical Factors to Success (Outcome Driven):

Business Outcomes:

• Enable data driven actionable insights for field & clients to enable growth and retention
• Conduct prototyping of insights products and services based on client needs
• Create alternate revenue streams by monetizing insights products
• Conceptualize and develop client facing insights solutions (Insights Product Manager)
• Strengthen solution algorithms to make them industry-leading insights products for American Express through internal and external research (Insights Product Manager)

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo, and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity

Experience:

• At least 1 years of extensive experience in data & analytics; hands-on programming, data mining and Insights dashboards development using large volumes of granular data to deliver analytical solutions
• Expertise in programming tools Hive / SAS / SQL / Excel / Tableau
• Knowledge and application of statistical methods
• Strong Client and stakeholder management; Communication skills; Presentation skills

Preferred:

• Experience in payments, financial sector (any other relevant) industry preferred
• Experience with analytics for commercial clients / travel & expense programs / fintech’s preferred
• Experience in product development / exposure to implementation of Agile/Scrum methodologies

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Statistics, Econometrics, Mathematics, Operations Research
• Preference to MBA and Post graduate candidates
• Expertise in programming tools Hive / SAS / SQL / Excel / Tableau

Functional Skills / Technical Skills

• Analytics, Insights & Targeting
• HIVE, SAS, SQL, Excel (Good to have -Python)
• Presentation skills
• Advance Xls,

Platforms

Big Data: Cornerstone

• HIVE
• VBA
• Tableau
• Advanced MS Office Suits (Excel)

Behavioural

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
• Lead with an external perspective, challenge status quo and bring continuous innovation to existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.