Production Support Engineer
Vue: 106
Jour de mise à jour: 30-05-2024
Localisation: Navi Mumbai Maharashtra
Catégorie: Mécanique / Technique Pharmaceutique / Chimique / Biotechnologie Entretien
Industrie:
le contenu du travail
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Job Description
Roles and Responsibilities:
- Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
- Look for areas of improvement in monitoring and application stability.
- Should be open to learn FCI’s in house Product and other technologies and excel them.
- Communicate with line of business and management the overall status and health of the application.
- Be the first point of contact for production issues, support requests and alerts.
- Ensure issues and outages are properly documented.
- Proactively monitor application and infrastructure alerts and be able to react quickly.
- Documents major maintenance events and other significant product related issues
- Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
- Directs and coordinates operation, maintenance, and repair of equipment and systems infield installations and internal teams.
- Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
- Writes and submits Engineering Change Requests (ECRs) to engineers to correct product performance deficiencies or reliability problems.
- Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
Requirements
- Bachelor’s degree in computers science or a related field.
- 3+ years of experience in Technical Production Support
- Strong analytical and problem-solving skills.
- Good knowledge of MySQL and Unix, including queries and commands
- Familiarity with object-oriented design and programming principles and patterns, knowledge of any programming language like Java is a plus.
- Understanding of message brokers like Kafka & Understanding of AWS.
- Experience with Application and server Security monitoring and best practices is a plus.
- Ability to Conducts root cause analysis and Log analysis for better troubleshooting.
Benefits
Employee Benefits:
- Cashless medical insurance for employees, spouses, and children
- Accidental insurance coverage
- Life insurance coverage
- Retirement benefits including Provident Fund (PF) and Gratuity
- Sodexo benefits for income tax savings
- National Pension Scheme
Date limite: 14-07-2024
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