Quality Analyst

☞ Tru Performance

Vue: 106

Jour de mise à jour: 06-05-2024

Localisation: Pune Maharashtra

Catégorie: Autre

Industrie:

Salaire: ₹15,000 - ₹40,000 a month

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le contenu du travail

Job Summary

Tru Performance is looking for QA Analyst with 1 - 2 years of relevant experience within the Contact Center Industry.

Responsibilities and Duties

  • Achieve target %age of audits (Voice/Non Voice/Inbound/Outbound etc)
  • Ensure Compliance with project requirements
  • Represent Tru Performance’s Quality Team on Client calls
  • Prepare, Maintain & Publish internal and external quality reports
  • Track campaign / project progress and Audit Queues to ensure timely Deliveries
  • Ownership of audit completion within the TAT to meet deliverables
  • Maintain Audit SOPs and conduct regular calibrations with the Operations team
  • Partner with Operations to conduct Timely refreshers and training
  • Conduct trend analysis and provide data intelligence
  • Investigate escalations for root cause and suggest preventive measures
  • Maintain Productivity reports and other KPIs

Candidate should have

  • 1 to 2 years of experience as QA in an International Contact Center
  • Excellent written and verbal communication skills in English
  • Well versed with MS office (MS Excel)
  • Should be a team player and able to collaborate to get the best results
  • Willing to work in shifts
  • Drive to excel and Onus towards tasks assigned

About Tru Performance:

  • Tru Performance is a young but fast-growing BPO based out of Pune, India, with offices in Delaware, US & Bay Area, CA, with tremendous growth opportunities for the deserving and aspiring
  • Being part of Tru Performance will provide you with multiple opportunities to learn and work with leadership team and hone your soft skills, project management skills
  • Competitive pay packages and benefits

Job Type: Full-time

Salary: ₹15,000.00 - ₹40,000.00 per month

Schedule:

  • Night shift
  • US shift

Education:

  • Bachelor’s (Preferred)

Experience:

  • International BPO as Quality Analyst: 1 year (Preferred)

Work Remotely:

  • No

Speak with the employer
+91 9766077774

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Date limite: 20-06-2024

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