Real time Analyst

☞ Movate

Vue: 106

Jour de mise à jour: 26-05-2024

Localisation: Chennai Tamil Nadu

Catégorie: IT - Logiciel R & D Assurance Qualité / Contrôle Qualité

Industrie: IT Services IT Consulting Consumer Services Outsourcing Offshoring Consulting

Niveau: Mid-Senior level

Type d’emploi: Full-time

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le contenu du travail

Job description

Greetings from Movate (formerly CSS Corp) !!!

Location: Chennai - Ambattur

Work Model: Work from office

Shift : Flexible to work in UK/US timings

Looking for Immediate joiners only.

Drop your resume @ asifmeeran.syedizzadeen@movate.com

Job Description:Skills:

  • Proficient in Excel.
  • Strong analytical skills.
  • Ability to prioritize and multitask.
  • Strong interpersonal skills to build and foster stake holder relationships
  • Excellent written and verbal communication skills.
  • Proactive issue resolution skills and process improvement.
  • Ability to positively interface with the Clients.
  • In-depth knowledge of Project SLA metrics applicable to WPO.

KPI:

  • Real time queue management
  • Idle management.
  • Shrinkage management.
  • Meet Project SLA.
  • Provide RCA.
  • Reporting Accuracy & Timeliness (Project & Associate Level).
  • Accurate and Timely Exception Processing on IEX/EWFM.
  • Client Escalation would be a Negative marker
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Date limite: 10-07-2024

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