Safety Investigation Team Lead

☞ Uber

Vue: 106

Jour de mise à jour: 28-05-2024

Localisation: Visakhapatnam / Vizag Andhra Pradesh

Catégorie: Direction Production/Opération

Industrie: IT Services IT Consulting Software Development Consumer Services

Niveau: Not Applicable

Type d’emploi: Full-time

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le contenu du travail

About The Role

The organisation is growing incredibly fast in order to support our communities, and we now have thousands of people engaged in providing world-class support. We need to make sure that we provide outstanding support to our customers.

To support that vision, we are looking for an all-star Team Leader to help us run the operations, and help to provide a better quality of customer support to our community. He / She will manage a team of Specialists and help drive/coordinate projects to improve customer happiness.

The Team Leader is methodical, but creative problem solver and has a love for continuous improvement initiatives that require a person to lead, innovate, influence, and think both strategically and tactically. The Team Leader must thrive in the type of environment that is fast-paced, constantly evolving and growing.

What The Candidate Will Need / Bonus Points
  • What the Candidate Will Do --—
Provide Subject Matter Expertise in Safety and IRT to a team of 10 to 15 Safety Investigation Specialists.

Lead day to day operations of the team and ensure that all the goals/metrics assigned to team are met

Mentor and develop team members to improve and optimise performance through effective feedback mechanism.

Generate, report and advance Insights identifying trend and patterns concerning safety and IRT issues to the leadership team
  • Basic Qualifications --—
Graduation is a must

Internal Candidates need to have at least 1 year of experience of handling a IRT team within India SA. Experience of Deactivations preferable

External Candidates need to have at least 2 years of experience on handling team in either customer service, Risk and Fraud investigations environment
  • What the Candidate Will Do --—
Graduation

Experience of Handling Teams involved in Customer concerns

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Date limite: 12-07-2024

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