Senior HR Manager

Department Description

Global HR Shared Services function is a central hub of capabilities to provide HR Support Services, Payroll, Background Vetting services & HR Regulatory Operations to staff and HR teams across all business areas of FIL & Eight Roads. The objective of the function is to leverage HR technology infrastructure to deliver efficient HR processes and aim for operational excellence globally. Our team members are based across India, China, UK and Luxembourg to provide these services globally within FIL. The Service Delivery Team sits within the Global HR Shared Services function and works in partnership with all HR teams and business groups to provide assistance in the area of HR administrative services, Payroll & Benefits related activities and HR regulatory compliances. The team is responsible for managing the payroll and administrating the benefits for the organization’s international locations, for designing and implementing various HR administrative practices and procedures, as well as for the maintenance of employee records and delivering services in a consistent and effective way across the organization.

The HR Support team is responsible for the provision of administration support and processing activities relating to an employee’s work lifecycle from hire, retire and post retirement. This team is working in partnership with the other HR stakeholders such as HR Business Partners, Talent Acquisition, Reward, Payroll, Background Vetting, HR Legal and HR Information Systems, as well as all business stakeholders globally.

Purpose of the Role

This role is responsible to provide the SME support for the employee admin processes in HR support.This person should be able to work in a highly dynamic, fast paced environment with the focus on transformation of HR processes.

Key Responsibilities

• Provide SME support and guidance for HR processes HR Support processes for Starter/New Hires, Leavers, Changes, Reference Letters & Regulated References, Maternity, Paternity/Parental/SPL, Flexible Working, Reports, Sickness/Absence, etc.
• Update procedures as per changes agreed in the project / change initiative
• Requirement analysis and process solution design
• HRSS impact analysis
• Performing the UAT
• Providing inputs to risk impact analysis and mitigation
• creation of SOPs, training BAU team members in new processes, enabling the transition of change into operations
• process change overview and training to the other impacted teams
• Participating in the transformation projects, constantly improving delivery services across the HR Shared Services function
• In conjunction with the other HRSS team leads, develop, implement and review processes to monitor and reduce error rate.

Experience and Qualifications Required

• With at least 10+ years of experience, the individual needs to have a strong knowledge of HR domain / operations to be able to create solutions to address our business realities
• Team player with a hands-on approach, with the ability to engage and motivate colleagues
• Strong interpersonal and communication skills, excellent command of the English language (verbal & written)
• Excellent administration and organisation skills, focussed on attention to detail and accuracy
• Ability to manage diverse stakeholders and create a strong customer centric culture within an HR Shared Services teams
• Manager with good influencing skills and the ability to prioritise business requirements appropriately through a collaborative partnership approach
• Experience of building strong collaborative working relationships
• Proven experience of advising and supporting stakeholders
• Experience of working as part of a project team and support change deliveries
• Discreet with the ability to handle confidential and sensitive situations
• Knowledge of UK & Ireland or India or CE markets

Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.

Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.

Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.

We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach "dynamic working".

Find out more about what we do, our history, our new approach of "dynamic working" and how you could be a part of our future at https://careers.fidelityinternational.com/about-us

Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.