Senior Medical Information Manager I

☞ Novartis

Vue: 101

Jour de mise à jour: 06-05-2024

Localisation: Hyderabad / Secunderabad Telangana

Catégorie: Santé / soins médicaux Juridique / Contrats Pharmacien / Représentants pharmaceutiques Science La main doeuvre

Industrie: Healthcare

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le contenu du travail

108,000 people reimagining medicine for more than 799 million people globally. Be part of this journey by representing a group that delivers medical communication solutions across multiple franchises, business units and affiliates. Our services and customized solutions enhance the reach of clinical data about relevant therapeutic advancements and supports in right treatment decisions. We support scientific writing, medical communications plan development, innovative ways of evidence dissemination, supporting our colleagues in medical affairs organization.

Your responsibilities include, but are not limited to:

  • This role is responsible for delivering complex and highly complex Medical Information (MI) activities, and for providing functional and therapeutic area/brand expertise to support responses to escalated medical enquiries on established brands from Novartis country affiliates worldwide.
  • Delivery of complex and highly complex MI activities, including new Global Guidance Documents for priority/launch brands; Delivery of responses to escalated enquiries for established brands. Generation of reports on enquiry metrics and insights from countries and regions
  • Provide timely and quality responses to medical enquiries escalated from Novartis country affiliates for established brands. Ensure adherence to KPIs with regard to timeliness, and meet the minimum criteria in quality reviews conducted by management
  • Write and review MI deliverables such as Global Guidance Documents (GGDs), MI Q&As to ensure they meet quality requirements – scientifically balanced and evidence-based, adhere to topic/key messages, language and grammar are correct, regulatory/safety/legal aspects are considered
  • Provide input into MI Service processes and standards to ensure optimal efficiency and productivity; Contribute to the generation of reports for stakeholder Medical and Clinical Solutions management, relevant Division management, Franchise and Brand teams) on enquiry metrics and insights from countries and regions
  • Write (or review) complex or highly complex MI services which require the experience and expertise of a Senior MI Manager. This can include services with a mixed model, with the Senior MI Manager working alongside the MI Manager
  • Client Satisfaction and Client Advocacy (measured by regular NBS CONEXTS client satisfaction surveys) – results are compared to best-in-class benchmarks; 100% compliance with legal regulations, industry codes and internal compliance standards
  • Specific feedback from clients on the efficacy and effectiveness of the service. Level of service adoption defined by SLA values; Delivery of services in line with defined KPI targets to measure service quality and timeliness – agreed with clients and embedded in Service Level Agreements

Minimum requirements

  • Healthcare professional degree or degree in a healthcare-related field; advanced degree (PhD, PharmD, MD) in life science/healthcare
  • Minimum 4 years’ experience in Medical Information/Communications in the Pharmaceutical Industry (or related Medical Affairs role)
  • Knowledge and application of good practices in medical enquiry management and writing for medical information; Knowledge of information resources and the effective/efficient use of them
  • Solid understanding of medical concepts and the implications on a broader scale in the Pharmaceutical industry (regulatory, PV, legal, commercial, drug development, etc.)
  • Strong client focus; Strong cross-functional skills and proven experience in collaboration with other departments/groups
  • Excellent interpersonal communication and presentations skills; Demonstrated innovative thinking and solution-oriented problem-solving skills
  • Ability to manage work output within given timelines

WHY NOVARTIS
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Novartis!
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Join our Novartis Network : If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Division

CTS

Business Unit

NBS CONEXTS

Country

India

Work Location

Hyderabad, AP

Company/Legal Entity

Nov Hltcr Shared Services Ind

Functional Area

Research & Development

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

No
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Date limite: 20-06-2024

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