Service Delivery Leader - Operations

The Role

The incumbent will be supporting the modelling team in implementing and maintaining MetLife Asia’s actuarial financial models on Prophet, mainly focused on the carrying out the design by the leadership. Also, the incumbent has to carry out the coding to meet internal and external requirements and overseeing the modeling activities of the countries designated to him/her.

The incumbent will also be looking after issues that arise during the model development and conversion process. This includes understanding differences between new and old models, and explaining to/resolving with local countries if possible.

Key Responsibilities

Ensuring the new model will be built based on sound actuarial principles, high consistency among Asia countries and efficient system design. It is also critical to be in line with MetLife Global modeling standards;

• Implementing Prophet model in accordance with internal and external requirements, with supports from team members;
• Resolving difficult technical issues encountered during implementation for local countries and explaining variances observed;
• Communicating to local countries counterparts regularly on issues arise during the project and understand the root causes of the issues;
• Designing training materials and model documentation of the new model;
• Working closely with local countries in designing optimal valuation processes using the new model
• Enforcing efficient model controls and maintaining good model support after implementation

To be specific, this role will lead a small team to oversee the model development of Asia countries, such as Bangladesh, Nepal, Vietnam. When necessary, this team may need to assist in other projects such as Korea LDTI and IFRS, QA testing and production activities.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.