Specialist, People & Culture Ops

le contenu du travail

Discovery, Inc. is a global leader in real life entertainment, serving a passionate audience of super-fans around the world with content that inspires, informs and entertains. Discovery delivers over 8,000 hours of original programming each year and has category leadership across deeply loved content genres around the world.

Available in 230 countries and territories and 50 languages, Discovery delivers over 8,000 hours of original programming each year and has category leadership across deeply loved content genres around the world, reaching over 3 Billion viewers on all screens including TV, Digital and Mobile.

Discovery is a platform innovator evolving to become a direct-to-consumer leader to reaching viewers across all screens through TV Everywhere products such as the GO portfolio of apps and Discovery Kids Play; direct-to-consumer streaming services such as Eurosport Player and Motor Trend OnDemand; and digital-first and social content from Spoon University and Genius Kitchenas well as Group Nine Media, which is home to brands including The Dodo, NowThis, Thrillist and Seeker. Discovery’s portfolio of premium brands includes Discovery Channel, HGTV, Food Network, TLC, Investigation Discovery, Travel Channel, Turbo/Velocity, Animal Planet, and Science Channel, as well as OWN: Oprah Winfrey Network in the U.S., Discovery Kids in Latin America, and Eurosport, the leading provider of locally relevant, premium sports and Home of the Olympic Games across Europe.

Discovery also has a strong portfolio of free-to-air channels across Europe making it a leading broadcaster in a number of countries, including Norway, Sweden, Italy, Poland, Germany and the UK. As a purpose-driven company, we are dedicated to not only entertaining but inspiring.

For 30 years we have told stories that entertain, inspire and enlighten our viewers around the world, about the world. But our work doesn’t stop there. We are committed to making the world a better place by leveraging our market-leading global platform, and by extending the reach and influence of like-minded organizations and causes. We also are dedicated to employee volunteerism across the globe.

Responsibilities

Responsibilities

Act as first point of contact for general People & Culture queries from employees, line managers and external vendors

Support employees, line managers and external vendors with diverse queries and service requests across various communication channels, including case management, live chat, telephony and email

Assist and counsel employees regarding benefits plans, payroll, company policies and programs and leave of absence plans.

Support and guide employees on how to complete self-service transactions as required

Prepare required documents for separations, exit interview document preparation, collection of employee assets and scheduling of exit meetings.

Work collaboratively as a global team with other areas of the People & Culture team or other Discovery teams (such as Global Technology & Operations) to resolve escalated or misdirected employee questions

Responsible for managing and maintaining employee files, paper or electronic

Create and maintain any documentation related to employment changes, ensuring all letters and documentation are correct and sent out in a timely manner

Serve as on-site point of contact for all document management activities, in congruence with the company document management strategy and retention policy

Assist with the payroll information to ensure that information provide to payroll is accurate and all requests are approved

Manage the new hire probation process, supporting the line manager and providing information to the employee as required

Prepare required documents for separations.

Support People & Culture Partner team in day-to-day projects and provide support as required, including by answering tier one employee questions with a focus on customer service and maintaining a positive attitude

Provide reference requests for leavers, employment confirmation and visa applications

Achieve performance measures and adhere to established SLA requirements

Ensure overall compliance with the local employment law

Support with different reports to respective stakeholders.

Requirements

Other projects as and when required.

Requirements

+3 years of professional HR experience in global organization (experience in HR administration will be a strong asset)
Good understanding of the labor law / social security in the respective country
Strong organisational and time management skills, with attention to detail
Excellent numerical and computer skills
Experience working with Windows Office, particularly Excel
Ability to prioritise workload, be self-driven
Experience or understanding of HR systems (Success Factors preferable)
Knowledge of case management systems (ServiceNow preferable)
Experience of working in an HR Operations/Shared Services environment
Ability to solve problems and carry out responsibilities with little or no supervision
Ability to prioritize and address competing demands; with multi-tasking capacity critical
High degree of respect for the confidentiality and sensitivity of HR and payroll data
Must possess the ability to work effectively within a fast-paced environment
Fluency in English
Must have the legal right to work in the country.