Tech Lead

☞ Cognizant

Vue: 102

Jour de mise à jour: 06-05-2024

Localisation: Pune Maharashtra

Catégorie: Restauration / Hôtel / Tourisme

Industrie: Information Technology

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le contenu du travail

Not Applicable

Qualification:

BSc,BE,Btech,MCA (Optional)

Responsibility:

Stakeholder Management
  • Liaise with the Business and IT stakeholders (both internal and external) regarding the forward looking CSI Implementation.
  • Publish reports on CSI initiatives during governance meetings.
  • Participate and provide feedback during vendor performance review meetings.
  • Service Management.
  • Take ownership of the CSI opportunities from theme identification to closure to benefit realization.
  • Propose CSI themes to drive outcomes mainly cost optimization (Capex,Opex) end user experience value addition and operational excellence.
  • Stratify and rationalize service improvment ideas and prioritize them for planning and implementation in form of foward looking CSI plan,Take account of various factors like cost value risk extent of change and client’s business value.
  • Work closely with the Delivery and SMO team to enhance maturity across engagements.
  • nteract with the Cognizant corporate and BU Managed Services group to maintain the services and relevant processes on par with industry benchmarks.
  • Continuously improve the CSI process through a closed loop feedback mechanism.
  • Implement the benefits realization plan and measure outcomes to gauge effectiveness of CSI initiatives.
  • Service Tracking.
  • Implement and track the forward looking CSI initiatives successfully.
  • Track CSI outcomes and report through portal.
  • Service Execution.
  • Prioritise the CSI themes to implement.
  • Drive CSI theme implementation to closure.
  • Ensure CSI plans and benefits are delivered as agreed.
  • Focus on developing the CSI DNA and ecosystem.
  • People Management.
  • Have regular meetings with the project teams and address their issues,concerns.
  • Manage the workload of the team.
  • Maintain,improve effective working relationship (Interpersonal) within and across teams.
  • Contribution to Org,Initiatives Adhere to Organization policies and procedures.
  • Share best practices,assets with the Organization and leverage Organization process assets for the benefit of the account.
  • Submit case studies on CSI success stories.
  • Contribute to CSI weekly digest.
  • Customer Relationship Management.
  • Work closely with the Customer and other Support groups to identify improvement opportunities.
  • Support the Customer on service improvement initiatives from a domain perspective.
  • Liaise with the customer teams to justify the CSI opportunities (cost vs value vs risk assessments).
  • Accountable for creating and communicating a forward looking CSI plan in alignment with Customer objectives.
  • Opportunity Management.
  • Assess and identify opportunities for improvement (CSI Themes) for implementation.
  • Drive the CSI Theme Implementation and showcase benefits.

Must Have Skills

  • ServiceNow Enterp Service Mgmt

Employee Status :Full Time Employee

Shift :Day Job

Travel :No

Job Posting :Jul 30 2021

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
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Date limite: 20-06-2024

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