Technical Operations Engineer

le contenu du travail

Overview

Elevate is recruiting a Technical Operations Engineer to join our Information Technology team.

Responsibilities & Qualifications

You Might be the Right Person If...

• You are comfortable in a 24/7 working environment.
• You have solid foundation or understanding of network technologies.
• You have strong oral and written communication skills.
• You have an enthusiastic can do customer service driven attitude.
• You have excellent planning and documentation skills.
• You have the ability to identify a critical problem and escalate it to the right contact.
• You are able to work with minimal supervision.
• You can quickly learn new systems, processes and software.
• You have strong attention to detail, analytical and critical thinker.
• You understand how system and network alerts work.
• You are willing to be trained and pass certification requirements.

Specifically You Will...

• Manage effectively the resolution support issues that are reported to the Technical Operations Center in an efficient manner.
• Act as a subject matter expert, providing expertise to both team members and clients.
• Diagnose and solve user concerns with the first-hand resolution for hardware and software problems through various troubleshooting techniques.
• Act as an escalation point for 2nd Level end-user tickets.
• Perform configuration and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printer on Terminal, Printer Servers, Office 365, and workstation network connectivity issues.
• Ability to deliver excellence to clients, strong problem-solving skills, ability to work well, both independently and in a group setting.
• Very strong customer service skills and passion for creating an unmatched customer service experience.

Skills for Success

• Exceptional communication skills (oral/written), as well as strong organization/administrative abilities)

Technical Skills

• Aptitude to provide hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, VMWare, Office 365, Microsoft Office Application, and Microsoft Office.
• Ability to produce clear, concise, and accurate documentation and guidelines.
• Strong understanding and working knowledge of Active Directory, Mailbox administration, DNS, group policies, domain controllers.
• Good knowledge of Routers, Firewalls, Switches, VPN Devices and wireless and other networking technologies.
• Good understanding of AV technologies and experience of their administration.
• Strong understanding of NTFS and share permissions on previous and current Windows Server environments.

Experience

• 5+ years in Information Technology

Qualifications

• Bachelor’s Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or another related field, or 3 years related experience and/or training or equivalent combination of education and experience.