Front Desk Receptionist

View: 101

Update day: 06-05-2024

Location: Vadodara / Baroda Gujrat

Category: Administrative / Clerical / Assistant Officer

Industry: Medical Services Hospital

Position: Receptionist

Job type: Full Time, Permanent

Salary: ₹ 1,25,000 - 2,25,000 P.A.

Experience: 0 - 5 years

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Job content

Roles and Responsibilities

Greeting patients politely and ensuring that the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face-to-face interaction.
Ensure patients are informed if a doctor is running late or called out.
Ensure emergency/walk-in/urgent extras are monitored with appropriate guidance.
Advise patients of relevant charges for services, accept payment and issue a receipt for same.
Explain practice arrangements and requirements for new and temporary patients.
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
Keep reception areas clean and tidy.

Management of appointment system

Maintain working knowledge of the appointment system i.e patient’s visit & duration of the appointment, knowledge of computer system, the procedure for booking routine and urgent appointments.
Book appointments accurately and appropriately, initialing data entries.
Monitor daily available appointments and report any overload to supervisor as appropriate. Ensure sufficient appointments are blocked off for urgent and triage appointments.
Operation of the telephone system.
Receive and make calls as required. Divert calls and take the message as appropriate, recording information for Doctors to action (visits, phone calls, etc).

Information Security

Ensure that all patient interactions are dealt with confidentially and any confidential paperwork is dealt with in accordance with practice protocol.

Desired Candidate Profile

Proven work experience as a Receptionist, Front Office Representative or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Customer service attitude
High school degree and above

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