FRONT DESK SUPERVISOR (CROWNE PLAZA NEW DELHI ROHINI)

☞ Crowne Plaza

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Update day: 06-05-2024

Location: Delhi Union Territories

Category: Information Technology Houseware Restaurant / Hotel / Tourism Human Resources Executive management Security Serving / Cleaner / Maids PG / PB / Reception Event

Industry: Tourism Hospitality

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Job content

About Us

We are a part of InterContinental Hotels Group(IHG)! IHG is a global company with 15 global hotel brands. With over 5603 hotels and nearly 836,541 rooms in almost 100 countries around the world, we know hospitality. Our vision is to become one of the great companies in the world by creating Great Hotels Guests Love. We will deliver this through our portfolio of preferred brands, our talented people and best-in-class delivery systems. At the heart of our culture is a commitment to act responsibly in everything we do. An upscale brand of IHG, Crowne Plaza New Delhi Rohini is a 5-star hotel in Delhi which has been awarded with India’s Leading Conference Hotel and India’s Leading New Business Hotel by the World Travel Awards.



Your day to day

• Conducts shift briefings to ensure hotel activities and operational requirements are known • Supervise front office operations during assigned shift • Maintenance of guest information • Maintenance of information about local events • Compile occupancy statistics • Supervise the use of he public address system • Supervise group bookings • Assisting with serious complaints • Supervise cashiering activities during shift including: • Cash handling and banking procedure • Dealing with irregular payments • Instructing staff in credit policies and facilities • Instructing staff in cash security procedures • Carry out debtor control • Prepare reports • Supervise the cashiering system • Works with Superior and Human Resources on manpower planning and management needs



What we need from you

•Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards. • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • Proficient in the use of Microsoft Office and Front Office System • Problem solving and organizational abilities



What we offer

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.As an employee you will be offered a competitive remuneration package including health care benefits, employee discounts on IHG hotels and outlets for you and your dependents, most importantly we promise to give you the Room to be yourself.
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Deadline: 20-06-2024

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