GM Data Monitoring Assistant

☞ British Council

View: 108

Update day: 06-05-2024

Location: Noida Uttar Pradesh

Category: Arts / Design Information Technology Human Resources Legal / Contracts

Industry: Nonprofit NGO

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Job content

Date:22-Jun-2021

Location: Noida, South Asia, IN

Company:British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Job Title:Global MarkingData Monitoring Assistant

Purpose of job:

The post holders will be responsible for manual data checking and data entry on IWAS. The post holders will be responsible for daily reconciliation on the IWAS platform for CD IELTS score completion, as well as manual entry of Global Absence data on IWAS for CD IELTS.
The post holders will provide support to the Global business, in terms of ensuring that monitoring and data entry for CD IELTS is completed on IWAS within a reasonable timeframe. The quick turnaround time for CD IELTS results processing (3-5 days) means that the tasks involved in this role are time critical.

Main opportunities/challenges for this role:

  • Provide daily reports from IWAS on unconfirmed scores for test centres globally who are delivering CD IELTS tests
  • Provide manual input of data related to Absence of CD test takers in IWAS
  • Reports are accurate, timely and relevant
  • Will become an expert in the manual management of score reconciliation and data input on the IWAS platform
  • Raise support tickets to ensure technical issues are picked up quickly, this is particularly important for this role covering the weekend (Saturday/Sunday)
  • Assist with manual data collection linked to data input cycles (specific days of the week)
  • Assist with data mining, for example – helping with data cleansing for data sources input to our reporting platforms (Business Objects, Power BI etc)

Main Accountabilities:

Service delivery

  • Works with the Global Marking Data team to ensure that score reconciliation and data entry on IWAS is complete
  • Prioritises work and resolves day-to-day operating resource issues for a nominated team, to ensure high quality, consistent and efficient services are delivered
  • Makes recommendations to managers on procedural improvements and other operational initiatives to drive enhance team performance
  • Shares examples of process/procedural best practice with appropriate colleagues in the Global Marking Team to drive continuous improvement in the BC’s operational capability, efficiency and cost effectiveness.
  • Assist with collection baseline information to inform business intelligence reporting
  • Maintains data integrity and security.
  • Takes extra security precautions when handling personally identifiable data
  • Performs data requests in a timely manner.
  • Communicates score reconciliation and data entry compliance to the Global Marking Team Data Coordinator(s)
  • Ensures the quality of data sources is maintained to an appropriate standard

Risk & compliance

  • Adheres to standardised processes regarding compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times. Highlights to managers any instances of non-compliance.

Key relationships:

Internal

  • Internal BC Exams: Global Marking Data team, Marking Operations
External

  • Cambridge English and Test Centres

Role Requirements:

One role will require a Tuesday to Saturday schedule and the other role will require a Sunday to Thursday schedule, with occasional cover for each role as required

Role Specific Knowledge & Experience

  • Demonstrable ability to deliver results in a pressured environment
  • Demonstrable Experience of working with computer systems
  • Demonstrable experience of meeting set SLAs
  • Proven experience delivering objectives within a team to ensure that the service is delivered is on target on an on-going basis
  • Good communication skills
  • Demonstrable experience of successfully managing multiple activities
  • Demonstrable experience of data reconciliation
  • Knowledge of Excel and basic data management

Role Specific Skills

  • Excellent organizational skills (prioritizing, time management, record keeping, follow up etc.
  • Exceptional attention to detail and accuracy
  • Proven ability to meet deadlines, manage workflow priorities and work well under pressure
  • Strong interpersonal and communication skills
  • Ability to learn processes quickly
  • Strong team player, self-motivated and pro-active thinker
  • Experience with basic data management.
  • Analytical mindset
  • Good written and verbal communication.
  • Reasonable knowledge of IT, including Microsoft tools (especially Excel)

Qualifications

Educated to Degree level or equivalent work experience

Further Information

Pay Band – 4
Contract Type – FTC Till 31st March 2022
Location – Noida- India
Department/Country- OSM
Requirements - Must have current right to work in India
Closing Date – Wednesday 7 July (23:59 IST)

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.


The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please emailaskhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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Deadline: 20-06-2024

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