Helpdesk Consultant with Fortune 100 Company in Noida

☞ DIN Engineering Services LLP

View: 102

Update day: 06-05-2024

Location: Delhi Union Territories Noida Uttar Pradesh

Category: IT - Software

Industry: BPO Call Centre

Position: IT/Technical Content Developer

Job type: Full Time, Permanent

Salary: ₹ 6,50,000 - 7,50,000 P.A.

Experience: 2 - 7 years

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Job content

This position is for a FORTUNE 100 Client based in NOIDA.


Excellent written English and oral communications skills a must



What is the role?

- Assist Adobes reseller/retailers in Americas (North America & Latin America) and help them to effectively resolve issues via Phone, Emails, and Chats

- Assist Adobe’s strategy in Americas (North America & Latin America)

- Interact with regional sales team in Americas (North America & Latin America)

- Proficient in Spanish and Portuguese language

- Providing end-to-end Adobe Partner support

- Answer how-to questions and help Partners/Resellers navigate a variety of tools

- Diagnose Reseller issues and engage with our product and engineering teams using established processes

- Communicate thoughtful, customized solutions that help Partners move forward and grow their business

- Show composure, resilience, and flexibility as Reseller needs evolve and case volume changes


Who will you work with?

- Sales team and Sales Operations professionals in Americas (North America & Latin America)

- Various business teams within Adobe

- Adobe’s retailers/resellers from across Americas (North America & Latin America)

- Global Sales operations center


What will you get to learn?

- Core business operations and Go to Market Strategy

- Understand processes, systems, policies & business

- Interaction with market and customers directly

- Cross cultural collaboration

- Direct exposure to LATAM market


What skills will you develop?

- Practice language daily. Written and oral.

- Problem solving

- Team Player

- Business Comprehension skills


What is expected from you?

- Are self-motivated and eager to learn

- Adapt quickly to changing priorities and Adobe Partner needs

- Have a clear, professional, and informative communication style

- Thrive in a dynamic and collaborative environment and are comfortable with ambiguity

- Ability to work with people from across countries

- Ability to learn MS excel and translation


Career Path

- Customer Support Management

- Operations Management

- Program Management

- Business Analysis

- System Analysis

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Deadline: 20-06-2024

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