Hiring For HR OPerations @ Chennai Contract role

Job content

Dear Candidate;

Designation:HR operations

• We deliver Services and transformation to HR and the broader business.
• Provide consistent, quality advice and support to all colleagues on general HR queries.
• Ensure that our processes, systems, data and analytics underpin the HR operating model and deliver a great service to our colleagues.

Overall purpose of role

To work in a team environment for processing various transactions based on instructions within agreed timelines with accuracy to consistently provide a high level customer service.

Key Accountabilities

• Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy.
• Adhere to quality control discipline, procedures and checks at all times.
• Day to day query resolution, with upward escalation of more complex queries to the management team.
• Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage.
• Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews.
• Thorough solution of queries & identify improvements to processes.
• Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions.

Stakeholder Management and Leadership (Not applicable)

Decision-making and Problem Solving

• Ensuring that all unresolved cases / queries are allocated to the respective areas.
• Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer.
• Adhere to organizational wide information security policies and procedures.
• Assist Team Manager / Process Expert in administration of the section, including organising workflow, queue management and query resolution.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification

Essential Skills/Basic Qualifications:

• Effective communication & Email writing skills, including questioning skills.
• Ability to work independently or as part of a team.
• Achieving high standards and delivering results with accuracy and attention to detail.
• MS Office Applications (preferably, Excel, word & PowerPoint)
• Ability to comprehend given set of instructions and apply the same for day to day transaction processing

Desirable skills/Preferred Qualifications:

Essential

• 2 to 5 years of relevant experience
• Flexibility in hours of work and ability to work changing shifts patterns

Preferred

• Experience of working in BPO/KPO
• Familiarity with procedures, policies, products and services of a financial organization
• Ability to work within deadlines/customer demand

No of Position:10

Designation:Process Advisor

Years of Exp:2+

contract:6 months (extendable to another 4 months)

Graduation:Any

Location:Chennai

Skill set: Data entry, operation support , email drafting, Excel & good communication

Salary: upto 5 lakhs

Shift: Uk shift 12.30 to 9.30pm /1.30 to 10.30pm(Cab Availble)

No of workings:5 days

Rounds of interview:1 round

Mode of interview:Telephonic

Mode of reporting:WFH untill situations are back to normal

If Interested please share your resume to this emailid-nithya_kumar@kellyservices.co.in

Regards,

Nithya