HR - GES - Referencing

Referencing is a part of Global Employee Support function in HR. It provides employees their employment verification letters (reference letters) across APAC & EMEA. It also conducts reference checks f or ex-employees on request from external parties such as recruitment agencies, government agencies, etc. Pre-defined letter templates by the respective locations are used for the purpose of preparing letters.

Job Description

As an Analyst specializing in Referencing, Global Employee Support, you will be an integral member of the Referencing team responsible for standardizing current templates across geographies, managing team metrics across systems and managing projects.

You will also help increase Tier 0 utilization of resources by employees by monitoring HR linked intranet pages & communications.

Key Responsibilities

• Liaise with business process stakeholders in the analysis of reference letters & reference checks requests, proposing relevant improvements and facilitating the implementation
• Manage small to mid-scale projects, team activities and process migrations
• Assist with creation of analysis-based business cases for new demand
• Provide trainings for team members as well as business partners of our tools.
• Drive the approach of standardized Referencing Process and templates across locations

• Contribute to improve working methods for day-to-day processes and systems
• Liaise with technology support teams and location partners to manage requirement gathering for projects and testing of new initiatives and projects

• Manage and execute standardized reporting and ad-hoc analysis including monthly scorecards, daily assignments and ageing reports
• Assisting in quality checks, researching and resolving issues, determining root causes of errors and rework needed to correct
• Assume ownership and independently manage various activities
• Increase Tier 0 utilization of resources by employees by monitoring HR linked intranet pages & communications.

Required Skills

• Undergraduate degree, preferably in communications, journalism, literature or related fields
• Minimum 3-6 years of experience preferably in an Internal Communications role.
• Excellent verbal, written, and interpersonal communication skills
• Preferred experience with desktop publishing
• Proactive, engaging & impact oriented mindset.
• Ability to multi-task under pressure and work independently with minimal supervision
• Good numerical and analytical skills
• Ability to define problems, collect & analyse data, establish facts and prepare conclusions, as well as support defining and articulating project documentation or data policies
• Preferred - working knowledge on HCM / PeopleSoft / other HR Applications and of HR Operations / any other HR fields
• Open to work in shifts across APAC & EMEA
• Proficient in Microsoft Office

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Organization

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Everything we do as a firm hinges on our ability to hire, empower and retain the best people. Human Resources plays an integral role in designing, implementing and managing people strategies, using the latest in data analytics and technology to deliver industry-leading services. This includes Recruiting, Training, Talent Development, Career Management, Diversity, Compensation & Benefits, Employee Relations, Technology, Finance and HR Operations.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.