Hurry up!! Spot Offer For Team Leader Operations- Call HR Sonam Gussar

☞ Reliance Industries Ltd

View: 103

Update day: 06-05-2024

Location: Chennai Tamil Nadu Kolkata West Bengal Mumbai Maharashtra Delhi Union Territories Hyderabad / Secunderabad Telangana Ahmedabad Gujrat

Category: Consulting / Customer Service Production / Operation

Industry: BPO Call Centre

Position: Team Leader -(NonTechnical)

Job type: Full Time, Permanent

Salary: ₹ 1,25,000 - 5,00,000 P.A.

Experience: 2 - 4 years

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Job content

Job description Job description Role Personality Traits: Ability to perform multiple tasks and adjust quickly in short timeframes with limited direct supervision Ability to build rapport with others and create a team environment Strong communication, motivational , time management skills , Ability to work flexible hours (all shifts) Ability to audit calls and coach for performance Ability to analyse quality scores and operational matrices and create Plan of Action with measurable changes within timelines Competencies : Customer Service Orientation , Written / Oral Communication skills , Planning & Organizing , Problem Solving , Leadership skills & Team Work . Key Responsibilities: Responsible for smooth and efficient day-to-operations within their team . The objectives of this role is to drive qualitative performance effectiveness and superior customer experience of his Team. Responsible to coach assigned advisors on observed areas for improvement with respect to product, process, soft skills and communication Metrics & Performance Management Operational : Should achieve ASA, AHT, Schedule Adherence, Attendance & Login hour’s target for the team Quality : Ensure team achieves FCR, C-SAT & Quality monitoring targets People : Responsible for employee morale, absenteeism & attrition Operations Required Candidate profile Work from Home Minimum 2 years on Papers as Team Leader Candidate from Any location can apply 12th Pass/Any Graduate Will Do Should Have Non-Voice Exposure Email/Chat 24*7 Shifts Ecommerce/Telecom Experience will add .



Desired Candidate Profile


Email - Sonam1.gussar@ril.com

Contact no-7045872994



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Deadline: 20-06-2024

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