Infrastructure Lead - Unix

About Toll

We’re on a mission to help move the businesses that move the world. With over 130 years’ experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 1,200 locations in more than 50 countries.

Overall Purpose of the Job

The Unix Lead will be responsible for the Service Operations, Service Governance, Projects in Unix Technologies. Reporting to the Infrastructure Manager, the Unix Lead need to apply technical expertise, ITIL Process knowledge, Project Management and Service Management skills to keep Unix Services with high availability, stability and less interruptions to the servers. Unix Lead need to work with Vendor & Partner resources, TOLL Resources in GDC/Infrastructure and Application team to resolve Unix issues in timely manner.

Primary Duties & Responsibilities

• Operations of Unix Services including Incident, Change, Major Incident, Problem Management.
• Ensure incidents are resolved in timely manner. No backlog or aging incidents.
• Major incidents are addressed with utmost priority and closed with SLA.
• Root Cause Analysis for P1/P2 incidents and submission of RCA document and completion of CAPA as per RCA.
• Onboard / Offboard Unix Engineer as per demand and get newly added Unix member with knowledge transition.
• Get services done through Vendor and Partner resources
• Measure Service performance of Vendor resources.
• Join Service Reviews, Service Governance.
• Highlight Risks / Issues and mitigation plan. Follow through the plan.
• Get Projects executed in Unix Services Track
• Ensure Hardware / Software and Other Support available for Unix Servers.
• Digital Certification Management
• Manage various Unix environment including Solaris, Linux & AIX
• Team and People Management. Shift Roaster, Workload Planning etc
• Patch Management
• OS upgrade
• Server Migration
• Proxy Management
• FTP Service Management
• Samba Service Management
• Print Services Management
• Vulnerability Management and remediation.
• Scripting, Automation and config management.

Skills essential to the Job

• Strong knowledge of Unix Platforms – Physical, Virtual
• Strong knowledge of Unix Platforms – Standalone, OVM, T4, T8 Clusters
• Strong Knowledge of Scripting, Automation – bash, ksh
• Knowledge of all Unix Platforms – Solaris, RedHat Linux, AIX
• Knowledge of High Availability, Disaster Recovery, Clustering, Load Balancing.
• Should be able to highlight Risks, Limitations and Single Points of Failure in Architectures
• Strong knowledge of On Premises Platforms, Private Cloud and Public Cloud. Strong knowledge of Integration of these platforms
• Team Management, People Management
• ITIL Project Knowledge – Incident, Major Incident, Problem, Change Management
• Project Management
• Service Management and Service Governance
• Excellent Written, Verbal Communication
• Experience working with 3rd party (outsourced) IT providers and/or system integrators
• Commercial acumen; Business Partner; Influencing; Strategic thinking - thinks and plans strategically; Customer First; Deliver Results; Communicates Effectively; Researches the external environment; Champion’s customer and consumer focus; Displays integrity and ethical behaviour;
• Motivated, results driven self-starter who can work effectively in a team environment or autonomously as needed

Professional Requisites:

• At least 10-15 Years of Experience in IT industry. Minimum 5 Years of Experience as Unix Team Leader
• Certification: Technology Certifications in Solaris, Linux, Oracle.
• ITIL Certified

Special Conditions

• May require working outside normal business hours as and when required to meet deadlines.
• May require domestic and/or international travel as and when required

Bachelors or master’s degree (Preferably in Computer Science, Information Technology)