Infrastructure Support Specialist

Job content

Requisition ID: 268852

• Relocation Authorized: None
• Telework Type: Full-Time Office/Project
• Work Location: New Delhi
  
  

Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994.

Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.

Position Summary

The Infrastructure Support specialist will work with a geographically distributed group of support staff who provide support services and technical capabilities for a complex, large-scale, hybrid cloud and on-prem infrastructure. This position will serve as the point of contact between Infrastructure Support and other IT functions and business stakeholders. Specialist provide technical guidance for support tickets, white glove services to executives, complex issue resolution, and technical implementations. The Specialist will have the technical experience and capabilities to personally provide a wide range of support for end users, support and management of cloud-based services, and management of physical hardware assets, as needed.

Essential Job Duties

• Reviews, monitors, and augments IT reports, dashboards, and metrics related to infrastructure, service delivery, and customer satisfaction; and recommends process improvement / workflow automation solutions.
• Develops IT support guides and training material and shares knowledge, ensuring the IT team knows how to configure and support any deployed solutions.
• Coordinates and leads special projects and tasks with cross-functional teams on an as-needed basis.
• Provides proactive executive white glove support globally (direct as well as remote).
• Responsible for reporting on metrics.
• Identifies support staff skills gaps and training needs and provides coaching & feedback to cover technical challenges as needed.
• Follows the established technology standards, policies, support processes, and security requirements.
• Conducts project reviews on schedule, prepares and issues progress reports, and raises and/or escalates any identified issues to the appropriate level for action.
• Performs technical support actions, including, but not limited to:
• Endpoint configuration (PCs as well as mobile devices), deployment, and upgrade
• Deploy and support standard collaboration technologies such as Microsoft Teams and OneDrive.
• Troubleshoot Teams and Poly video conferencing endpoints and smart displays like Surface Hubs.
• Perform device management, endpoint analytics, and end-user support through tools like AAD, Intune, SCCM and ServiceNow.
• Resolve incidents and request tasks for deployed infrastructure services to end-users, including resolving complex problems.
• Troubleshoot user access and authentication issues associated with Active Directory (AD), Azure AD (AAD) and multi-factor authentication tools.
• Deployment of network hardware like switches, routers, and access points and associated patching, as well as support for local area networks and wireless networks
• Supports computer endpoint peripherals, including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions).
• End-user hardware asset and configuration life cycle management through tools like ServiceNow
• Performs moves, adds, and changes.
• Travels to offices / job sites for short-term project support as needed.
  

Basic Qualifications

• Bachelor’s degree in computer science plus a minimum of 3-5 years of relevant work experience, or, 7 - 10 years of relevant work experience in lieu of a degree A combination of experience and technical certifications may also meet this requirement.
• Microsoft Azure Fundamentals
• ITIL 4 Foundation certification
  
  

Position Knowledge (Technical)

• IT Infrastructure Management (Intermediate/Advanced)
• Providing solutions, troubleshooting complex issues
• Advanced expertise in ServiceNow
• Fully proficient in managing hardware assets
• Vendor Management
• Technical Knowledge
• End-user computing (Intermediate/Advanced)
• Windows 10
• Virtual Desktop
• Mobile Devices
• Azure Active Directory
• Microsoft Intune
• Modern Collaborative Technologies & Cloud Computing Tools (Intermediate and Advanced)
• Teams Enterprise Voice and Video
• Teams, SharePoint, and OneDrive
• Network Topology & Security (Intermediate)
• Switch port configuration and support for LAN infrastructure
• Troubleshooting skills in wireless technology using tools like Aruba Airwave
• Knowledge of network monitoring and troubleshooting tools such as Wireshark
  

Desirable

• Microsoft 365 Certified: Enterprise Administrator Expert Desirable
• Project Management Professional (PMP) certification is desirable
• Cisco CCNA desirable.
  
  

Preferred Job Knowledge/Qualifications

• Excellent interpersonal and management skills
• Excellent written and verbal communication skills
• Excellent time management skills with the ability to work under pressure and meet deadlines
• Ability to manage competing and fluctuating business priorities
• Advanced knowledge of IT infrastructure management
• Advanced expertise in ServiceNow
• Fully proficient in managing hardware assets
• Experience in vendor management
• Advanced knowledge of IS&T infrastructure and IS&T security practices
  
  

Shaping tomorrow together

Bechtel is one of the most respected global engineering, construction, and project management companies. Together with our customers, we deliver landmark projects that foster long-term progress and economic growth. Since 1898, we’ve completed more than 25,000 extraordinary projects across 160 countries on all seven continents. We operate through four global businesses: Infrastructure; Nuclear, Security & Environmental; Energy; and Mining & Metals. Our company and our culture are built on more than a century of leadership and a relentless adherence to our values, the core of which are safety, quality, ethics, and integrity. These values are what we believe, what we expect, what we deliver, and what we live.

www.bechtel.com

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.

In accordance with Bechtel’s duty to provide and maintain a safe workplace for our employees and to safeguard the health of our families, customers, and visitors, we have adopted mandatory COVID-19 safety protocols for each work location, which may include a vaccination or testing requirement. Please speak with your Bechtel recruiter to determine which protocols apply to the work location for the job you are seeking.