intenational voice process

☞ RGS - Raising Global Solutions Pvt Ltd

View: 104

Update day: 06-05-2024

Location: Hyderabad / Secunderabad Telangana

Category: Executive management Production / Operation

Industry: Information Technology Services Computer Software Financial Services

Position: Entry level

Job type: Full-time

Salary: View Detail

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Job content

Job Description
  • Candidates with good communication
  • Willing to work in Semi voice process
  • Open for shifts ( currently the log out will be 11:00 pm IST, but may be Rotational Shift Rotational Off)
  • Rounds of interview (PIR, Voice Accent, HR Ops round)
Essential Responsibilities
  • Handle outbound calls and/or receive inbound calls regarding consumer past due on their credit card accounts
  • Educate customers regarding their past due credits
  • Make use of problem-solving/decision making skills to achieve the highest level of customer satisfaction
  • Make use of negotiation skills to help Customer Setup payment arrangements to bring past due accounts current
  • Comply with over-all call quality standards
  • Adhere to company rules and polices especially on Time and Attendance
Required Skills
  • Qualification Undergraduates/Graduates
  • Experience Fresher 5 years
  • Excellent English Communications Skills
  • Passion for Collections through Customer service
  • Prior Collections/Customer Service experience is good to have
  • Unyielding Integrity
  • Ability to work in a challenging environment
  • Flexibility to work in US shifts (Willing to work in 24/7 work environment)
  • Flexibility to work during Indian and US holidays.
  • Knowledge of basic computer skills
Desired Characteristics
  • Excellent problem-solving and analytical skills
  • Effective communication skills, both verbal and nonverbal
  • Proficient computer skills, including the ability to manage information in multiple windows, type while talking and utilize Microsoft Office (Word, Outlook, etc.)
Virtual Rounds Of Interview (Webex Interview)
  • PIR (Personal Introduction Round)
  • Voice n Accent Round
  • HR Operations (Final) round
This job is provided by Shine.com
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Deadline: 20-06-2024

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