IT Helpdesk Manager

Job content

Position Overview

RVS IT is currently looking for experienced IT Helpdesk Engineers (L1/L2/L3) to support the growing demand of tech support queries coming on to our Network Operations Centre in Jammu. Based out of Jammu and reporting into IT Team Managers and the Chief Operations Officer, this role will be responsible for working on technical issues based around servers, desktops, firewalls, networks, cloud services etc in various corporate LAN environments based in the USA, UK and Europe.

Requirements

· Experience Min 2 Years

· Comm Skills Good Written Verbal

· Exposure in Servers/ windows

· Exposure in Microsoft and other common Operation Systems

· Profile – providing IT tech support to end users in the USA, UK and Europe over phone, email or chat systems

· Qualification B.Tech or B.E /Diploma ( 3 Years) , can consider simple graduates as well

· Windows 2008/2012 server administration/Linux Administration

· Implement AD group policies (Password policies, Disable LLMNR, Enable SMB signing, etc.)

· Implement list privilege access control

· Install and configure Certificate Servers. Deploy certificates on services, servers and workstations

· Replace clear text protocols with secure protocols

· Extensive scripting knowledge

· Upgrade patches, firmware on all server and network devices

· Upgrade software to latest version

· Work with different team to implement security

· Install and configure SolarWinds products

· Experience on HP & Dell Servers

· Extensive Network knowledge

· Familiarity with Windows Server 2016

Job Responsibilities:

· Repair and Breakfix

· Managing and Tracking Tickets/Calls

· Managing SLA

· Managing Maintenance

· Daily Reporting

Desired Candidate Profile:

· Experience: (1-3 yrs. for L1 call handling in IT support)

· Should be ready to work in 24/7 work environment.

· Active listening and should have remote desktop skills.

· Good probing skills & Analytical skills would be an added advantage.

· Good knowledge on Microsoft tools like word, excel, power point etc.

· Above average knowledge on network tools LAN & WAN..

Role:Associate/Senior Associate -(Technical)

Industry Type:IT Services & Consulting

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Employment Type:Full Time, Permanent

Role Category:Voice

Job Location:Jammu with WFH flexibility

Education:UG: Any Graduate, Diploma in Mechanical, B.Tech/B.E. in Production/Industrial

PG : Post Graduation Not Required

Who are we:

RVS IT is a UK based British MNC serving IT MSPs based across the UK and mainland Europe with end users spread across the USA, UK and mainland Europe. The end users are provided technical support and IT consultancy services from our Jammu based Network Operations Centre 24x7x365.

Benefits

· Annual Bonus

· Provident Fund

· Employee’s State Insurance Corporation

· Medical Insurance

· Night Allowances

· Pick and Drop facilities (Only for Female Staff)

· Day outs for Staff

· Team Lunches

· Maternity/ Paternity leaves

· Retirement Benefits

· Paid Time Off

· Flexible work schedules and workplace perks like on site snacks

· Flexible working

Job Type: Full-time

Salary: ₹250,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Work from home

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance

COVID-19 considerations:
Everyone wears mask, Sanitization done thrice a day

Ability to Commute/Relocate:

• Jammu, Jammu and Kashmir: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you comfortable with rotational shifts?

Experience:

• total work: 1 year (Preferred)
• IT: 1 year (Preferred)

Language:

• English (Preferred)

Work Remotely:

• Temporarily due to COVID-19

Speak with the employer
+91 8082897299