CIB - Securities Services Operations - Financial Reporting - Vice President

A Center of Excellence for Financial Reporting has been created in Boston, Mumbai & Manila. Integral to the function is the use of the Unity Confluence or DFIN ARC system for the preparation of the financial statements and other administrative and regulatory reporting. Currently, the system requires technical support (limited to data processing, production and project development) from the Financial Reporting Business Support Group (FRBSG).

Currently 3 regions in EMEA (Luxemburg, Edinburgh and Dublin) and WHEM supported by the team. The FRBSG Team will also be responsible for providing production and project development support to financial reporting process for the Fund Groups across the regions.

Primary Responsibilities:

• Provide desk-side and global support to internal Operations teams to support application changes in the QA or Production environments
• Perform regression testing on resolved production tickets to ensure there were no unintended impacts and coordinate status reporting
• Review existing Unity/ARC reports and document business logic
• Review existing Unity/ARC data inbound logic and document business logic, data destination and report destination
• R esponsible for analyzing, trouble-shooting and resolving production tickets based on agreed upon SLAs with business partners
• Collaborate with cross-functional teams to perform business analysis relating to custom logic and report development
• Implement new mutual funds and share classes onto applications and ensure readiness for production release
• Implement new reports onto applications and ensure readiness for production release

• Evening and weekend application support required periodically
• Assist with disaster recovery testing on an as needed basis
• Managing and Implementing Projects across the strategic tools

• Liaison between Operations and Technology

• Mitigate risks through proactive issue identification and communicate with business partners on status of critical issues
• Work with Technology, Operations and other Stakeholders to determine process improvements
• Experience multi-tasking and working across multiple business areas and/or functions to deliver results

Qualifications & Technology Experience:

• At least 6 to 8 years of experience in Tech Support, UAT or Business Support group
• Knowledge of securities services industry and products is preferred
• Knowledge of Fund Services (Accounting, Financial Reporting & Fund Administration) a plus
• Working knowledge of one or more JPMorgan securities product, service or operations areas preferred

Skill Set Required:

• Excellent verbal and written communication skills
• Relationship building skills - develop partnerships to drive results
• Analytical and problem solving skills
• Project Management Skills
• Critical thinking and decision-making skills

Proficient with Microsoft Word, Excel & PowerPointJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.