Client Success Associate

Contenuto del lavoro

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Own and oversee the customer for the entirety of their journey with us. You will proactively drive adoption, platform optimization, and organizational alignment

• Conduct regular business reviews, aligning clients, and internal teams to achieve stated objectives.

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Act as a product expert advising them on best practices and how others are leveraging the platform to achieve amazing results.

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Ensure account issues are resolved quickly, leveraging or escalating to resources from across the company as needed.

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Act as the voice of our customers compiling their feedback and advocating on their behalf for platform improvements.

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Build customer loyalty and advocacy.

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Provide amazing, consistent, and timely client communication.

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Onboarding new clients.

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Training clients on our platform.

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Enable our customers and help them in engaging with the platform.

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Strategize with clients on partner user engagement efforts to meet program goals based on KPIs.

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Partner with clients on webinars and trade show demos to educate partners and encourage adoption.

Skills Required

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2+ years of relevant work experience in a customer-facing, customer success, account management, or strategic role. SaaS experience preferred.

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Excellent business acumen, communication, presentation, and negotiation skills.

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Strong knowledge of the digital marketing space, and a passion for marketing technology.

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Individuals with experience in managing accounts and exceeding customer expectations.

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Experience in upselling will be an added advantage

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Ability to work independently and in a strong team environment, executing a strategy while taking advantage of opportunities to be creative.

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Driven nature with a desire to take on challenges and additional responsibilities.

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Flexible and adaptable to the Startup environment.

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Passionate about customers and providing a world-class customer experience.

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Highly organized and detail-oriented

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Understanding of usage of CRM’s (Salesforce,Zoho,Tiger CRM etc. )

Job Type: Full-time

Salary: Up to ₹40,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)