Customer Support Associate

☞ World Wide Business Management Outsourcing

Visualizza: 103

Giorno di aggiornamento: 16-05-2024

Località: Haryana

Categoria: Altra Tecnologie dell’informazione Consulenza / Servizio Clienti Trasporti / Logistica / Magazzino

Industria:

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Contenuto del lavoro

Company Profile:

Worldwide Business Management Outsourcing (WBMO) is a company that provides outsourced support solutions to small, medium to large Logistics & Transportaion North American companies. Our team of professionals bring more than 64 years combined experience in the freight forwarding industry. We are growing in many areas and searching for talented individuals to join our team!

*This is an in-office, permanent, full-time role that is in Gurgaon, India.

Position Summary:

We are seeking for Customer Support Executive, who is meticulous, have email writing skills and have experience of data entry. Candidate will be providing support by interacting with clients through blended process. The ideal candidate must possess strong communication skills, pays attention to details and can multi-task in a fast-paced environment.

Direct Report:

Team Lead / Supervisor

Duties & Responsibilities:

  • Communicating with customers and responding to their queries (via phone, email & Chat) in a professional and timely manner.
  • Will be responsible to oversee the coordination of drivers & vehicles.
  • Scheduling pickup and delivery appointments for drivers.
  • Ensure the Routing of vehicles, timely deliveries, and optimal resource utilization.
  • Responsible to handle the dispatch planning.
  • Dispatching drivers from or to Rail Terminals.
  • Planning & organizing next day deliveries.
  • Resolving any conflicts or problems that might arise.
  • Advise vehicle operators of traffic and other problems.
  • Maintain vehicle operator work records.
  • Data entry and reporting.
  • Any other duties as assigned to Dispatch Team
  • Collaborates Assists Team / Supervisor when required.

Qualifications/Skills:

  • Minimum Graduate
  • Typing Speed up to 25 - 30 WPM
  • Good Communication skills
  • Ability for Email Writing.
  • Ability to stay organized, have strong attention to details and Quick learner.
  • Computer Proficiency is must.

Job Offer:

  • Full-time (Permanent)

Experience Required

  • 01-to-02-year experience required in data entry.
  • Fresher will also be considered.

Job Types: Full-time, Permanent

Pay: ₹250,000.00 - ₹300,000.00 per year

Benefits:

  • Food provided
  • Provident Fund

Schedule:

  • Monday to Friday
  • Rotational shift
  • Weekend availability

Ability to commute/relocate:

  • Haryana, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you available to work on Rotational shift(s) .

Education:

  • Bachelor’s (Preferred)

Experience:

  • Data entry: 1 year (Required)
  • Customer support: 1 year (Required)

Language:

  • Fluent English (Required)

Work Location: In person

Expected Start Date: 15/05/2024

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Scadenza: 15-06-2024

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