Director of Global Talent Acquisition

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Role Title: Director, Global Talent Acquisition, remote Indore, India

Reporting To: Senior Vice President, Global Talent Acquisition

Continuum’s vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. Critical to our success is a cutting-edge, scalable recruiting model to meet global talent needs. This is a high-impact role requires the Director, Global Talent Acquisition to devise and pivot recruiting strategy, influence partners, innovate and optimize processes, use business intelligence & analytics to drive decisions, and deliver results. Individual should be extraordinary at creating synergy, getting things done through people, and thrive in a challenging BPO environment. This role will be remote based in Indore, India and will have direct reports located globally.

Responsibilities:

• Lead the execution of Global TA strategy; translate strategy into service delivery (speed & quality) and align to business objectives
• Continuous improvement of recruiting and selection processes, tools, and technology to drive efficiency and improve lead volume, conversion, and quality of hires
• Create Recruitment Marketing and development of innovative sourcing strategies to attract talent, both active and passive
• Lead Global professional recruiting team (salaried/exempt) recruitment, and all compliance processes including vendor management for background investigations, education & employment verification, and onboarding
• Oversee Global TA vendor relationships and related budgets, including candidate assessments, background screening & drug testing, programmatic advertising, job boards, and other tools
• Departmental budgeting, workforce planning, and fiscal compliance
• Partner with Operations for effective forecasting and staffing plans to meet changing business needs, alignment of TA resources for seasonal ramp period
• Weekly reporting to Executive Leadership Team and TA POC for Business Operations, HR, and other stakeholders
• Preparation of Business Reviews for deep dive on recruiting performance and activity metrics
• Provide leadership, mentoring, evaluation, and rewards to recruiting team

Required Professional and Technical Expertise

• Bachelor’s degree
• 7+ years’ global production/call center agent or other high volume, non-exempt recruiting experience (Hospitality, Retail, Manufacturing, etc.) for both brick & mortar and remote/work at home populations
• 5+ years in a leadership role managing high performing teams
• BPO experience ideal, business operations experience a plus
• Demonstrated ability to create marketing material to support hiring needs

Preferred Professional Expertise

• Critical Thinking and Leadership - can effectively identify and articulate opportunities and challenges throughout the organization and collaborate to develop solutions. You should have vision, courage, integrity, humility, and strong commitment to the organization and your global team
• Organizational Awareness – Deep understanding of and ability to utilize analytics & creative talent practices to drive business results, including impacting labor costs, retention, performance management and engagement
• Communication – Presenting ideas effectively both verbally and in writing. Enabling best in class client and candidate experience
• Technology proficiency – Experience with ATS (ideally SAP Successfactors), CRM, Video Interviewing, digital strategies.

About Continuum Global Solutions, LLC

At Continuum, we embrace the unique needs of each client to provide world-class customer support services. Our right sourcing approach allows us to unify the best combination of our global network of brick-and-mortar centers, on-premises centers, plug-and-play solutions, and our ready@home agents to deliver maximum efficiency and client value. We then leverage the best voice, chat, email, social media, and AI technologies available to offer unmatched security, flexibility, and scalability.

Continuum Global Solution’s customer care services and call centers have been embraced by top companies worldwide. The company’s Fortune-500 clients rely on its vast expertise in customer care management. Our customer care and call center solutions leverage world class voice, chat, email, and social technologies. Continuum has more than 15,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.