Engineer- 2nd Level Operations

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins

Our Exciting Opportunity:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You will:

The responsibilities are described as

• Level 2 Application Support
• Debugging the operational issues
• Ensuring flaw less customer onboarding
• Customer Communication
• Regular governance with the Customers
• Incident, Problem & Change Management
• To adhere the Operational SLAs
• Should be willing to work in a 24x7 Support setup.
• Handling L2 Operations activities
• Handling Regular Maintenance activities.
• Managing stakeholder communication for ticket handling
• Incident & Change Management
• Regular governance with the customers
• Manage all KPIs related to the operations

To be successful in the role you must have:

• In depth understanding of GCP Architecture and GCP components.
• Experience with Big Data on GCP – Big Query, Pub/Sub, Dataproc, Dataflow.
• Experience working with container technology such as Docker (preferable)
• Experience in Apache Spark.
• Proficient in a scripting language for automation. (Python, Shell)
• In depth knowledge of operation and troubleshooting of GCP components
• GCP IAM Policy / Roles / Service Account
• GCP Stack driver Logging & Monitoring
• Must have worked on traditional & new ETL tools
• Good experience with Linux environments.
• Working knowledge of BMC Remedy, JIRA and Confluence.
• Documentation skills.
• Good written/Oral Communication, Presentation, Interactive skills
• Team Player

Key Qualification:

Knowledge and understanding of Telecom terminology.

• ITIL Certified
• Any Cloud certified
• Working with version control systems (Git/Bitbucket), build management, and CI/CD tools.

What´s in it for you?

Here at Ericsson, our culture is built on over a century of adventurous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics