Field Service engineer

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SCIEX

As a global leader in mass spectrometry, SCIEX delivers solutions for precision detection and quantification of molecules to help protect and advance the wellness and safety of all. Because of our 50 years of groundbreaking innovation, our customers can quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster, and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Field Service Engineer (INDIA)
Field Service Engineer is responsible to maintain, install and repair Sciex products at both internal and external customer sites, including strategic accounts. This position works independently to resolve all assigned customer and technical issues. Mentors and develops less experienced staff members.
Your key responsibilities

Responsibilities and essential job functions include but are not limited to the following:
Completes and successfully pass assigned training tasks on assigned products and responsibilities
Working knowledge of Sciex and OEM products
Experienced in performing high quality installation, repair and maintenance on mass spec instruments
Assigned and responsible for customer satisfaction at strategic accounts
Performs IQ/OQ and other qualification products. Includes training.
Mentors and trains lesser experienced staff members
Experienced in HPLC installation and maintenance
Performs preventive maintenance on MS and LC
Demonstrates and completes all administration duties
Maintains own tool and parts inventory to ensure adequate supply
Demonstrating the operations of the LC-MS/MS instruments to customers
Ensure that response time, down time and spares & consumables inventories at customer sites is tracking at acceptable levels
Ensure quality service support is being provided such that high levels of customer satisfaction contributes to win rate
Work closely with Sales and Application Support teams to leverage competitive advantage for the business in the region
Contribute to development, nurturing and retention of key customer base in the region
Provide market intelligence and trends to the team
Share business leads with the sales team
Make timely escalations to the service leadership in order to get timely and relevant support for driving business in the region

Education and/or Work Experience Requirements :
MSc/BE/Diploma in Electronics or Instrumentation; Specialization in Analytical Instrumentation
8-10 years of relevant experience in Lifesciences or related industry
In-depth understanding of analytical instrumentation in research, specific to mass spectrometry
He/she should have hands on experience related to instruments like Mass Spec, HPLC, GC, LCMS etc
Exposure to a technical support function in a business environment of sales of high value capital equipment is highly desirable
Excellent communication skills (written and oral)
Analytical thinking
Demonstrated experience of being a team player
Good command over the English Language
Proficiency in MS-Office
Flexibility to travel frequently at short notice

Additional Requirements:
Working knowledge of troubleshooting and problem-solving procedures
Effective communication skills both written and verbal
Works independently and as part of team
Promotes commercialization of SCIEX products
Working knowledge of electrical and electro- mechanical technology
Requires ability to walk, climb, stand, carry materials, stoop, kneel, and bend at waist.
Exposed to seasonal weather based on geographic region
Exposed to moving parts and electricity that require safety protocols
Exposure to varied travel conditions either driving or flying
Travel required/Valid Driver’s License.
Travel by vehicle or airplane within assigned geography,
Meeting Vendor Credentialing requirements are an essential element of this position.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.
If you’ve ever wondered what’s within you, there’s no better time to find out.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.